By Phil Fersht on December 2, 2012
For a long while now, I have privately been concerned about the negative impact the modern work culture is having on the disintegration of work ethics within many of today’s firms. Many workers, whose jobs once forced them to think and focus, have today become reactive, easily-distracted and operational. It first dawned on me [...]
Posted in Business, Featured Posts | Tagged analytics, Business Process Outsourcing (BPO), Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Phil Fersht, social networking, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing |
By Phil Fersht on November 9, 2012
Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the “O” word once. That’s quite a feat, so let’s find out why…
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfSResearch.com Homepage, KPMG, Outsourcing, Outsourcing Heros, The Future of Outsourcing |
By Phil Fersht on October 2, 2012
In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today’s global marketplace.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: Dropping the "O" Word, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Outsourcing, Outsourcing and Politics, Outsourcing Research, SIG, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing |
By Phil Fersht on September 24, 2012
We can’t understate the importance of social media on the enterprise. Hey – we bet our whole business model on it! And that’s why we hired one of the best thinkers in the social sphere to help us understand how social will impact business processes and how enterprises will operate in this new social world [...]
Posted in Featured Posts, Trends & Concepts | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, df12, Dreamforce, Enterprise Irregulars, enterprise social networking, Facebook, Global Business Services, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, Outsourcing Events, PaaS, SaaS, Social, social business, Social Enterprise, social networking, Sourcing Change Management, The Future of Outsourcing, yarmis |
By Phil Fersht on August 23, 2012
After a terrible quarter, someone in HP has made the decision to run and hide – to cancel their September analyst event – an unprecedented action for a leading tech services provider to take
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Current Affairs, EDS), Enterprise Irregulars, Hewlett-Packard, HfSResearch.com Homepage, hp, ibm, IT Outsourcing / IT Services, Meg Whitman, Outsourcing Events, Outsourcing Vendors |
