By Vinnie Mirchandani on October 23, 2014
Mike Ehrenberg, CTO for Microsoft Business Solutions was describing his new CEO Satya Nadella’s management style – the senior leadership team meets twice a week. “It plays havoc with planning international trips, but allows us to iterate rapidly as a company”
Kirill Tatarinov, EVP of the Business Solutions group says they have moved from Steve Ballmer’s “hub and spoke” management style to much more of a “connected tissue”. It’s allowing Microsoft to evolve to a “single P&L”
Sidebar conversations during the Fall Analyst Event this week showcased the evolution of “One Microsoft” that I had described here. I like to write about Polymaths and Microsoft is a formidable one with competencies in
- Operating Systems
- High Value Apps
- Cloud Services
- Machine Learning
- Natural UI
- Consumer/Enterprise (comfort with both)
Of course, analysts like to carve the market into neat acronyms, and most customers still buy discrete pieces of technology, so the event mostly showcased Microsoft Dynamics ERP and CRM customers and product evolutions. In a q&a, Satya invited us to keep reminding Microsoft about the broader opportunity and under non-disclosure we heard of newer examples similar to Delta where Microsoft had pulled together retail, mobile, cloud technologies to deliver their in-flight POS
What was nice was even the ERP/CRM customers who presented during the event reflect a “New Age” economy:
- Trupanion– provides pet insurance and their actuaries uses Big Data to price premiums by breed, age etc. I hope to profile them on New Florence after a call with one of their data scientists
- KEXP – a non-profit radio station in Seattle which invites new bands to perform live (an impressive list including Nirvana and Death Cab for Cutie to Shovels & Rope and Macklemore & Ryan Lewis) talked about how Youtube has expanded their audience and funding sources beyond just the local market.
- True Blue – a temp agency described how texting and other mobile technology is reshaping blue collar work assignments
- Microsoft Retail – described point of sale and other innovations they have pioneered in over a hundred stores and how that feedback has helped evolve omni-channel industry features in Dynamics
- Carrefour –the grocery/retail industry is evolving with same day delivery and a new set of tech savvy competitors
Another changing marketplace is that of IT services. Microsoft showcased a spectrum of 6 partners ranging from from $ 28 million in revenues PowerObjects to ABeam Consulting ( a SAP SI strong across Asia which is doing two-tier Microsoft projects) to $ 100 billion revenue-strong IBM.
Microsoft has invested significantly in lifecycle management tools around its applications and it was interesting to see the enthusiastic attitude about these tools from the smaller partners compared to that of the bigger ones.
Microsoft sells Office and other tools to white collar workforces but it has also seen massive scale efficiencies from machine learning and cloud infrastructures. Satya responded to my question saying “He wants customers to “become software companies” by creating unique, differentiating code and reducing labor needed for back office functions.
That is the another major opportunity and challenge for Microsoft: to prevent a repeat of what bigger SIs and offshore firms did in creating a massive labor intensive economy in spite of SAP’s ASAP , Solution Manager and other tools and methods.
All in all, an invigorating couple of days on the shores of Lake Washington. As a dog lover, I particularly liked the Woodmark Hotel’s resident pets and Trupanion bringing two canine panelists to their session.
I hope to profile some of the newer “One Microsoft” customer examples on New Florence as soon as the non-disclosure embargo is removed.
By James Governor on October 14, 2014
When Salesforce.com and Oracle announced a renewal of their vows last year I was kind of surprised. Why would Salesforce deepen its reliance on the Oracle database at a time when others across the industry were lessening their reliance on that venerable and not inexpensive platform. To be fair Oracle database has excellent high availability […]
By Denis Pombriant on October 3, 2014
Say what you want about the big software vendors like Oracle, Microsoft, SAP, and others but if you want to peek into an alternative universe of walled gardens look no further than this article in the New York Times about how hard it is to share medical records despite billions spent on electronic medical records […]
Cognizant makes the biggest bet ever by an Indian services provider. Has the services game changed forever?
By Phil Fersht on September 17, 2014
Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests
Posted in Business, Featured Posts | Tagged Accenture, Analytics and Big Data, Business Process Outsourcing (BPO), Cloud Computing, cognizant, Enterprise Irregulars, Healthcare and Outsourcing, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, IaaS and BPaaS, ibm, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, Sourcing Change Management, trizetto | Leave a response
By Vinnie Mirchandani on September 3, 2014
Dr. Hasso Plattner has written a long blog post about Business Suite on HANA. He has 12 reasons justifying why. His passion for the product screams through the post. I wish he would make it a Baker’s dozen and add a 13th point: that SAP plans to change its business model around HANA. I am […]
By R "Ray" Wang on August 28, 2014
New Discovery Advisor Solution To Help Researchers Answer The Tough Problems Never Answered Before On August 28th, 2014 at the Museum of Art and Design in New York City, The IBM Watson group launched Discovery Advisor. Mike Rhodin, SVP of IBM’s Watson Group, welcomed the audience to the Age of Discovery (see Figure 1). In […]
Posted in Featured Posts, Technology / Software | Tagged Age of Discovery, analytics, Apps Strategy, Augmented Humanity, BI, Big Data, Big Data Business Models, BigData, business intelligence, CDO, CFO, Chief Collaboration Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, clinical trial management software, Cloud, Cloud Computing, CMO, Cognitive Computing, Constellation Research, CTO, Customer Experience, data quality, Data to Decisions, Decision Management, Decision Services, digital, Digital Business, Digital Disruption, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, discovery, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, ibm, IBM Watson, mike rhodin, MIT Sloan School of Management, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy | Leave a response
By Sandy Kemsley on July 30, 2014
Last week BP3 announced the latest addition to their Brazos line of UI tooling for IBM BPM: Brazos Portal. Scott Francis gave me a briefing a few days before the announcement, and he had Ivan Kornienko, their director of UI/UX, along to give a demo. As a recap, BP3 is a boutique-sized IBM BPM services […]
By R "Ray" Wang on July 23, 2014
Global Partnership Signals Expansive View Of Digital Business Disruption On July 15th, 2014 IBM’s Ginni Rometty and Apple’s Tim Cook announced in Cupertino, CA a strategic partnership to transform enterprise mobility (see Figure 1). IBM has committed up to 100,000 employees to the initiative. Apple has not disclosed its investment effort. The announcement, made at […]
Posted in Business, Featured Posts | Tagged 2014, Alliances, analytics, apple, Apple Care, Apps Strategy, Big Data, Big Data Business Models, BigData, BPO, Business Models, business process outsourcing, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Security Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, CoIT, CoIT and the New CSuite, Constellation Research, CTO, customer service, Digital Business, Digital Disruption, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive business models, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, ibm, IBM Global Business Services, IBM Global Services, IBM Mobile First, ibm software group, it Services, IT services firms, mobile, Mobile Biz, mobile device management, mobile enterprise, Mobile Management, Mobile OS, Mobile strategy, mobility, News Analysis, partner ecosystems, partners, partnerships, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, strategy, vendor strategy | 1 Response
By Evangelos Simoudis on July 21, 2014
On July 15 IBM and Apple announced an exclusive partnership. There are several components to this partnership that have been addressed elsewhere (here and here) but of most interest was the commitment to develop 100 industry-specific mobile analytic applications. As I had written, the broad adoption of smartphones and tablets by employees, customers and partners, […]
Posted in Business, Featured Posts | Tagged analytic application, apple, Big Data, corporate innovation, enterprise applications, ibm, innovation, Insight as a Service, mobile applications, mobile-first applications, mobility, startup
By Louis Columbus on July 7, 2014
From manufacturers looking to gain greater insights into streamlining production, reducing time-to-market and increasing product quality to financial services firms seeking to upsell clients, analytics is now essential for any business looking to stay competitive. Marketing is going through its own transformation, away from traditional tactics to analytics- and data-driven strategies that deliver measurable results. Analytics and […]
Posted in Technology / Software | Tagged 2014 Analytics market forecast, A. T. Kearney, analytics, analytics forecast, AT Kearney, Bain and Company, BI forecast, Big Data, Big Data Hadoop market forecast, business intelligence, Business Intelligence Forecast, Carnegie Mellon University, Cornell University, enterprise software, Forrester Wave™: Enterprise Business Intelligence Platforms, ibm, idc, IDC Hadoop Forecast, INSEAD, International Data Corporation, Louis Columbus' blog, microsoft, Microsoft analytics, predictive analytics, Q1 2014, Q4 2013 (, SaaS analytics, sap, SAS Analytics, The Forrester Wave™: Big Data Hadoop Solutions, The World Economic Forum | 1 Response