Mad Men and the UNIX Wars
I’ve been cleaning out my closets and finding some real gems. I came across my old ad portfolio a few days ago. With all the increasing tension between transparency and privacy and the role of Internet freedoms, it’s hard to believe there was once a time not too long ago that computers didn’t “talk” to [...]
Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis
The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set. The report and other reports such as these, are often used for bragging rights by vendors and for [...]
The trouble with our increasing clock speed
Remember GATO, the submarine game? It assumed you had a 4.77MHz 8088 processor, because that’s what every IBM PC in the world had. It ran as fast as it could, and it was the right speed. Then turbo PC’s came out, and the 286 AT, and then the 386. And GATO sucked on those computers—it [...]
Oracle And Symantec Advance On 2013 Barron’s 500 List Of Strongest Companies
Every year Barron’s and HOLT, a unit of Credit Suisse collaborate to create a ranking of the 500 largest publically-traded companies who are headquartered in the U.S. and Canada. This year’s list was published yesterday and is available to Barron’s subscribers at the link Barron’s 500 list. If you don’t have a subscription try Googling [...]
Rank
The CRM world has been atwitter, to borrow a phrase, ever since Gartner released its CRM market size report on April18. Since I am not rich, I do not own a copy of the document but the table of contents provides some very interesting fodder. The top five, in order, are Salesforce, SAP, Oracle, Microsoft [...]
Facebook and ebay’s data centers are now vastly more transparent
Facebook announced at the end of last week new way to report PUE and WUE for its datacenters. This comes hot on the heels of ebay’s announcement of its Digital Service Efficiency dashboard – a single-screen reporting the cost, performance and environmental impact of customer buy and sell transactions on ebay. These dashboards are a [...]
2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based
Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating. In the recent Gartner report Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 published April 18, 2013 the authors provide insights into why the worldwide CRM market experienced 12% growth in 2012, three times the average of [...]
Why Cloud Computing is Accelerating in the Enterprise
Translating time into dollars matters far more to many CEOs I’ve spoken with versus what platform their applications are running on. What matters most is getting all they can out of every hour their business is operating. They are all focused on getting beyond the constraints that held their growth back in the past – [...]
Company Knowledge
About ten years ago, I wrote a paper that predicted that analytics and social media would converge in CRM. I believed this for two reasons. First, I believed social media was inevitable though I had no idea what form it would take. Facebook was not on my radar and might not have been invented yet, [...]
Big data ascends the learning curve
With several big data-themed events coming up this month — among them the global multi-city Big Data Week series — the level of social media chatter around this topic is likely to surge. One vendor that’s well placed to track that buzz is DataSift, whose stock-in-trade is analyzing Twitter data to identify trends. In preparation [...]
