Why Cloud Computing is Accelerating in the Enterprise
Translating time into dollars matters far more to many CEOs I’ve spoken with versus what platform their applications are running on. What matters most is getting all they can out of every hour their business is operating. They are all focused on getting beyond the constraints that held their growth back in the past – [...]
Company Knowledge
About ten years ago, I wrote a paper that predicted that analytics and social media would converge in CRM. I believed this for two reasons. First, I believed social media was inevitable though I had no idea what form it would take. Facebook was not on my radar and might not have been invented yet, [...]
Big data ascends the learning curve
With several big data-themed events coming up this month — among them the global multi-city Big Data Week series — the level of social media chatter around this topic is likely to surge. One vendor that’s well placed to track that buzz is DataSift, whose stock-in-trade is analyzing Twitter data to identify trends. In preparation [...]
Personas Are The Future of Enterprise Apps: Lessons Learned From Scribe Software
In any technology-centric company, product managers, engineers and developers who have their finger on the pulse of customers have the highest credibility and respect. Over time they also have the most success in their careers. This happens because their innate understanding of the customer is the most valuable currency there is to a development team. [...]
21 Most Admired Companies Making IT A Competitive Advantage
All enterprises, regardless of what they produce or the services they deliver, are really information businesses. The accuracy, speed and precision of IT systems means the difference between winning or losing customers, keeping supply chains profitable, and solidly translating new concepts into revenue-producing products and services. The world’s best-run services businesses have customer-driven IT as [...]
CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 2
This is now truly the final post for the 2013 CRM Watchlist. It consumed 4 months of my life and thus if you read my stuff, 4 months of yours. But it ends on a really good note. Today we look at the smaller impact players, two who affect particular ma…
People first: Cloud HRM and talent management
In 1951, the world’s first business computer was switched on at the London headquarters of J Lyons & Co, a food and catering giant that, with its chain of popular tea shops, had been the Starbucks of wartime Britain. Named LEO (for Lyons Electronic Office), its main role was processing payroll and inventory. Around the [...]
IBM’s mobility play: MobileFirst
One of the big talking points at this year’s IBM Pulse was IBM’s recent unveiling of its new platform for mobile, MobileFirst. My colleague James covers the announcement in details on his RedMonk blog, but I thought I’d talk a bit about the GreenMonk perspective, as we haven’t covered mobile here very much to-date, and [...]
CRM Watchlist 2013 Winners: Variety is the spice of business
We’re heading into the homestretch. Let’s see what this year’s highest scorer Blackbaud, NexJ, Coveo and Thunderhead.com have to say when it comes to impact.
Becoming the verb for enterprise collaboration
“Box is becoming a verb in Schneider,” said Hervé Coureil, chief information officer at Schneider Electric, speaking in London today about the company’s pilot implementation of the Box collaboration platform. People have started saying, “Oh I’ll Box it for you” when they plan to share a file with colleague. The 140,000-employee energy management company is [...]
