Infy procures Portland to soup up its sourcing
InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.
As InfosysBPO reaches the $500m mark, is it ready for the big-time?
InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.
End of an Era at Infosys
Yesterday, N R Narayana Murthy retired from Infosys. In a touching farewell in Bangalore, friends and colleagues, present and past, bade him goodbye. There were breaking voices amongst the speakers and moist eyes in the audience. It was a great send-off for a great leader. To Indians, everywhere, Narayana Murthy, means something special. For those [...]
Monday’s Musings: Thoughts On How Indian Infotech Companies Can Lead Instead Of Follow
Disruptive Technologies Remain Top Of Mind Among Business Technology Leaders It’s always a privilege and a pleasure to reach out to clients and prospects around the world. For those tracking my location, I’ve been in London, San Francisco, and Mumbai over the past 9 days. The conversations have ranged from social business and enterprise 2.0 [...]
Another Trip to the Cookie Jar
In August Congress passed a bill to fund enhanced border security which is now Public Law 111-230. The funding for this bill was achieved by increasing the visa fees for H-1B and L-1 visas by $2,000. The fees apply selectively to companies who employ more than 50 employees in the US and if 50% or [...]
Infosys: On and Offshore, Long-Time Procurement BPO Contender Ups the Spend Management Game (Part 1)
In recent years, many Indian-based procurement BPO providers have made significant strides in building a global value proposition that extends beyond labor cost arbitrage. Some firms have been more successful than others, even tho…
Up in the air with Ritesh Idnani… Part III
In the final chapter of our interview with Infosys COO Ritesh Indnani, he elaborates on communication and interaction, and how our industry can rapidly improve collaboration through social media.
Up in the air with Ritesh Idnani… Part I
Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business… Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his respo…
Clarifying the Chucky chop shop issue: what should the US government do?
What options could the US government consider, if it wants to “stop” Indian IT services firms bringing temporary IT staff over to the US, and create an environment for fostering onshore technology employment and innovation?
Why Chuck needs to get the chop
Senator Charles E. Schumer, not content with ludicrous attempts to tax the US consumer for taking an offshore call, has continued his personal tirade against the use of offshore services, by pushing through legislation to add a further $2,000 tax for an H-1B visa application, and $2,250 more for an L-1 visa application.
