By Phil Fersht on December 21, 2011
InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.
Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, fersht, HfS, Infosys, InfosysBPO, Outsourcing Vendors, Portland, procurement, Sourcing Locations | Leave a response
By Phil Fersht on November 21, 2011
InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.
Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, HR Outsourcing, Industry-specific Outsourcing, Infosys, InfosysBPO, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Events, Outsourcing Vendors, Phil Fersht, procurement, The Future of Outsourcing | Leave a response
A tale of two FAO markets: Accenture dominates the enterprise, while IBM sneaks up on the mid-market
By Phil Fersht on March 21, 2011
One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements.
Posted in Business, Featured Posts | Tagged Accenture, BPO, Capgemini, Enterprise Irregulars, FAO, fersht, Finance and accounting, Genpact, HfS, ibm, InfosysBPO, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, wipro | Leave a response
By Phil Fersht on January 5, 2011
We’ve been wallowing in white papers, plied with PowerPoint and overwhelmed with oratory, but despite all the chest-pumping, the very latest market picture of F&A BPO sends us one very clear message: the market remains dominated by a small handful of established service providers, while the market entrants of recent years have struggled to make a [...]
Posted in Business, Featured Posts | Tagged Accenture, ACS, BPO, Capgemini, cognizant, Enterprise Irregulars, EXL, Genpact, ibm, InfosysBPO, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, wipro, WNS, Xerox | Leave a response
By Phil Fersht on October 11, 2010
Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business… Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his respo…
Posted in Business | Tagged BPO, Engineering & Supply Chain Outsourcing, HR Outsourcing, Infosys, InfosysBPO, Outsourcing Heros, Outsourcing Vendors, procurement, Ritesh Idnani, The Future of Outsourcing | 1 Response