Innovation in Outsourcing
By Phil Fersht on May 14, 2013
Cranking it up to Eleven (left to right)… Anoop, Henric and John You firm has incredible talent that performs miracles of heightened performance with your outsourcing relationships. Your provider serves up boundless dollops of innovations that never cease to delight. Then don’t bother to tune in this coming Thursday to debate the State of Outsourcing [...]
Posted in Business | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cigna, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HR, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on March 25, 2013
After three years of hard labor, we, at HfS, are proud to launch our first “HfS Blueprint” that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.
Posted in Featured Posts, Trends & Concepts | Tagged Blueprint, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Finance & Accounting BPO, HfS, Innovation in Outsourcing, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, The HfS Blueprint |
By Phil Fersht on March 18, 2013
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on March 11, 2013
When is comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.
Posted in Business, Featured Posts | Tagged ADP, business platforms, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Dynamics Phil Fersht, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, oracle, Outsourcing and Politics, Outsourcing Research, PaaS, SaaS, salesforce.com, sap, SFDC, Talent in Sourcing, The Future of Outsourcing, workday |
By Phil Fersht on March 1, 2013
If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, dreamsource, Enterprise Irregulars, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Stephen Dubner, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on January 11, 2013
We bring together the seven most most prominent sourcing savants to debate publicly the critical challenges facing sourcing today
Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on December 26, 2012
For all of you waiting on tenterhooks for our 2013 predictions, I am afraid we have some bad news: today, we took the unprecedented step of canceling them. But why?
Posted in Featured Posts, Trends & Concepts | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Enterprise Irregulars, Humor, Innovation in Outsourcing, IT Outsourcing / IT Services, prediction, The Future of Outsourcing |
By Phil Fersht on December 2, 2012
For a long while now, I have privately been concerned about the negative impact the modern work culture is having on the disintegration of work ethics within many of today’s firms. Many workers, whose jobs once forced them to think and focus, have today become reactive, easily-distracted and operational. It first dawned on me [...]
Posted in Business, Featured Posts | Tagged analytics, Business Process Outsourcing (BPO), Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Phil Fersht, social networking, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing |
By Phil Fersht on November 27, 2012
A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge’s announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.
Posted in Business | Tagged Alsbridge, ben trowbridge, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Current Affairs, Enterprise Irregulars, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Networking, Outsourcing Advisors, PaaS, SaaS, Tag, telecoms, telwares, The Future of Outsourcing |
By Phil Fersht on November 16, 2012
Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, dreamsource, enterprise social networking, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS, HfS Research Company News, Industry-specific Outsourcing, innovation, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing, Outsourcing Events, social networking, Sourcing, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing |
