IT Outsourcing / IT Services
By Phil Fersht on May 14, 2013
Cranking it up to Eleven (left to right)… Anoop, Henric and John You firm has incredible talent that performs miracles of heightened performance with your outsourcing relationships. Your provider serves up boundless dollops of innovations that never cease to delight. Then don’t bother to tune in this coming Thursday to debate the State of Outsourcing [...]
Posted in Business | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cigna, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HR, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on April 19, 2013
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of [...]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, fersht, HfS, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, IT Outsourcing / IT Services, KPMG, Phil Fersht, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on March 11, 2013
When is comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.
Posted in Business, Featured Posts | Tagged ADP, business platforms, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Dynamics Phil Fersht, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, oracle, Outsourcing and Politics, Outsourcing Research, PaaS, SaaS, salesforce.com, sap, SFDC, Talent in Sourcing, The Future of Outsourcing, workday |
By Phil Fersht on March 1, 2013
If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, dreamsource, Enterprise Irregulars, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Stephen Dubner, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on January 28, 2013
2013: A new dawn for a maturing outsourcing industry Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, the largest-ever research survey focused on IT and business function outsourcing, clearly shows that [...]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing, Outsourcing Research, PaaS, procurement, SaaS, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on January 11, 2013
We bring together the seven most most prominent sourcing savants to debate publicly the critical challenges facing sourcing today
Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on January 9, 2013
If you’ve spent a lot of time with service provider leadership, you’ll know they spend an inordinate amount of time preparing stories for equity analysts to regurgitate…
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing Research |
By Phil Fersht on December 26, 2012
For all of you waiting on tenterhooks for our 2013 predictions, I am afraid we have some bad news: today, we took the unprecedented step of canceling them. But why?
Posted in Featured Posts, Trends & Concepts | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Enterprise Irregulars, Humor, Innovation in Outsourcing, IT Outsourcing / IT Services, prediction, The Future of Outsourcing |
By Phil Fersht on December 2, 2012
For a long while now, I have privately been concerned about the negative impact the modern work culture is having on the disintegration of work ethics within many of today’s firms. Many workers, whose jobs once forced them to think and focus, have today become reactive, easily-distracted and operational. It first dawned on me [...]
Posted in Business, Featured Posts | Tagged analytics, Business Process Outsourcing (BPO), Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Phil Fersht, social networking, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing |
By Phil Fersht on November 27, 2012
In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Healthcare and Outsourcing, hp, HR Outsourcing, IT Outsourcing / IT Services, Outsourcing and Politics, Outsourcing Vendors, Phil Fersht, Talent in Sourcing, The Future of Outsourcing |
