IT Outsourcing / IT Services
By Phil Fersht on November 27, 2012
A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge’s announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.
Posted in Business | Tagged Alsbridge, ben trowbridge, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Current Affairs, Enterprise Irregulars, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Networking, Outsourcing Advisors, PaaS, SaaS, Tag, telecoms, telwares, The Future of Outsourcing |
By Phil Fersht on November 16, 2012
Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, dreamsource, enterprise social networking, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS, HfS Research Company News, Industry-specific Outsourcing, innovation, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing, Outsourcing Events, social networking, Sourcing, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on October 22, 2012
Imagine running a business where you have no accountability for cost control, achieving your stated objectives and are completely paralyzed to change anything. And when you do try and change something, half the organization refuses to even contemplate change? Welcome to government.inc. The impossible organization.
Posted in Business, Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Captives and Shared Services Strategies, Change Management, Current Affairs, Enterprise Irregulars, IT Outsourcing / IT Services, Outsourcing Research, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on October 16, 2012
And welcome back to our interview with KPMG’s Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Outsourcing Research, Phil Fersht, Shared Services and Outsourcing, The Future of Outsourcing |
By Phil Fersht on October 15, 2012
allow us to introduce Cliff Justice, KPMG’s very own kingpin of the extended enterprise, who’s calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industry
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Cloud Computing, Equaterra, Finance & Accounting BPO, Global Business Services, HfS, hfsresearch, horsesforsources, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing Heros, Phil Fersht, The Future of Outsourcing |
By Phil Fersht on October 2, 2012
In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today’s global marketplace.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: Dropping the "O" Word, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Outsourcing, Outsourcing and Politics, Outsourcing Research, SIG, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing |
By Phil Fersht on September 5, 2012
HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for – that it’s time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the term
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, dropping the term outsourcing, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: Dropping the "O" Word, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Research, Outsourcing Vendors |
By Phil Fersht on September 4, 2012
We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, social networking, Sourcing Change Management, The Future of Outsourcing |
By Phil Fersht on August 23, 2012
After a terrible quarter, someone in HP has made the decision to run and hide – to cancel their September analyst event – an unprecedented action for a leading tech services provider to take
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Current Affairs, EDS), Enterprise Irregulars, Hewlett-Packard, HfSResearch.com Homepage, hp, ibm, IT Outsourcing / IT Services, Meg Whitman, Outsourcing Events, Outsourcing Vendors |
By Phil Fersht on August 3, 2012
Having petty stories, like this Infosys visa issue, being blown up in the media is only causing negative emotions and xenophobia to be stirred up needlessly in this year’s political melting-pot. We operate in a global business climate these days, in case anyone hasn’t noticed… it’s time to embrace and compete, not resist and fall further behind.
Posted in Business, Featured Posts | Tagged B-1, b1, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, Immigration, Infosys, IT Outsourcing / IT Services, ITO, offshoring, Outsourcing and Politics, Outsourcing Vendors, Politics, Visa |
