Social media and utility companies
I’m moderating a panel discussion on social media and utilities at next week’s SAP for Utilities event in Copenhagen. My fellow panelists will include two representatives from utility companies, and one from SAP. This is not new ground for me, I have given the closing keynotes at the SAP for Utilities in San Antonio in [...]
May I Recruit Your Help in a Knowledge Management Research Project?
Late in 2011 I conducted my first market research project on Knowledge Management. I wanted to get an idea of what was going on in the world, what projects you (royal you, not you personally) were working on, what projects you were going to invest money in, and (more than anything) what was affecting your [...]
Social business? Déjà’ vu all over again
IBM is transitioning. It’s got a $1 billion business with a software product called Lotus Notes but it is consciously trying to reposition it and other products around a social business mantra. To illustrate, one of the IBM communications executives pointed out to me that the “Lotusphere” part of the IBM Connect show logo is [...]
The Changing World of Knowledge, Let’s Talk About It
Knowledge Management never worked. In the past 25+ years I must have tried a dozen or more different models of knowledge management and collaboration . In spite of the relative success of most of them – I will claim to have not succeeded 100% of the time by my standards, even if the client got [...]
Social Business Facts and Fiction.
The hubris around Social Business is scaling new heights these days, and yet in many ways the concept seems to be redlining to nowhere. As an example, take a look at this thread on Google Plus by Francine Hardaway. 133 comments later, there’s little agreement on what all of this really is, who the experts are, [...]
Innovation Management
I titled the post “Innovation Management”, but I intend to focus as much on the activity as on the underlying system. While innovation management is the name we use in our just released Social Business Taxonomy (IDC Doc #230541, currently subscription required, but shortly will be posted here). I’m a little wary of using “management” [...]
Breaking News (During the Last Month)! My Perspective…
It has been (edit: over) a month since the last time I posted something on this blog — and yet, my readership numbers are about the same (well, at least in this medium – my readership in syndication is way down — I guess they only care about new stuff over there). So, first of [...]
Is Social the Future of Knowledge? Help Me Find Out
There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. I am not going to offer links here, sorry, since I consider most of the entries out there to be hype-full and wrong. Yes, I am entitled to my opinion. I have not seen [...]
Three Lessons Watson Taught Us to Improve Customer Service
Well, I had to do it. I had to rip off the headlines and apply it to our customer service problems. In case you call a rock your comfortable abode (or have a life outside of the echo chamber of Twitter that does not include watching Jeopardy), the news is that IBM created a super-computer [...]
‘The New Polymath’ is a Firehose of Innovation Stories
For years Vinnie Mirchandani has chronicled all kinds of innovation on his his must-read blog New Florence. New Renaissance. Now he’s taken his examination of technology and how it affects business to a whole new level with his new book…
