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Social Business Intelligence: Positioning a Strategic Lens on Opportunity

Social Business Intelligence: Positioning a Strategic Lens on Opportunity

By Dion Hinchcliffe on September 1, 2011

Recently I’ve been tracking the growth of social analytics and the means of delivering well on it. Connecting it to the needs of the business is the next step beyond basics of collating, aggregating, and identifying patterns in what the world is doing that affects your organization. On ZDNet recently, I explored the rapidly growing trend of big data. Collectively, big data represents a set of highly innovative new ways that companies are developing to distill value from the sheer scale, richness, and complexity of today’s vast networks of people and their data, of which the Internet is just the biggest example. It is social media in particular, however, where big data and business value intersect.

Posted in Featured Posts, Technology / Software | Tagged actionable insight, aggregation, Analysis, big analytics, Blog Post, CIO, CMO, Community, customer care, Data mining, Facebook, fast data, innovation, Insight, knowledge, listening, marketing, monitoring, operations, optimization, patterns, sentiment, social analytics, social BI, social business, Social Business Intelligence, Social CRM, Social Media, trends, trendspotting, Twitter | 5 Responses

Knowledge Sharing – The "New" Power in the Enterprise

Knowledge Sharing – The "New" Power in the Enterprise

By Michael Fauscette on April 6, 2011

I grew up with the concept that knowledge is power and that hoarding knowledge could lead to a strong power base in an organization. That’s not an unusual view from the recent past and fits a hierarchical structure inside a…

Posted in Business, Featured Posts | Tagged Culture, e2.0, knowledge, share, social collaboration, Social Media, trust, Web 2.0 | 1 Response

Is Social the Future of Knowledge? Help Me Find Out

Is Social the Future of Knowledge? Help Me Find Out

By Esteban Kolsky on March 1, 2011

There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. I am not going to offer links here, sorry, since I consider most of the entries out there to be hype-full and wrong. Yes, I am entitled to my opinion. I have not seen [...]

Posted in Trends & Concepts | Tagged Customer Experience, knowledge, Knowledge Management, Moxie Software, research, Social, Survey | 1 Response

Passing On Know-How in the Internet Era

Passing On Know-How in the Internet Era

By Phil Wainewright on May 18, 2010

Technology changes such as cloud computing and social networking are usually looked at in isolation, but their impact on the nature of business is part of a bigger picture that encompasses a raft of Web-enabled technology factors. The big picture…

Posted in Trends & Concepts | Tagged collaboration, knowledge, mindflash, Sharing, softwareasaservice, Training | Leave a response

Information, Knowledge, Wisdom, and Innovation

Information, Knowledge, Wisdom, and Innovation

By Sig Rinde on January 19, 2010

These four concepts makes humanity move forward. They’re basic requirements for every day work as well as for Big Important Decisions, hence nothing to take lightly. Indeed, if possible to grasp, sort, handle, and model efficiently we would all be…

Posted in Trends & Concepts | Tagged enterprise software, information, innovation, knowledge, Knowledge Management, life, Object relations theory, State of the world, Thingamy, wisdom | 1 Response

On not knowing

On not knowing

By Charlie Wood on January 11, 2010

People don’t know what they want and firms don’t know what they have. As I progress in my Economics education, I assume that the idea of imperfect information will be increasingly incorporated into the models I study. But I wonder whether this idea&mda…

Posted in Trends & Concepts | Tagged knowledge, objectives, planning | Leave a response

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