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Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo]

Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo]

By Chris Selland on December 14, 2009

I made a bit of a wisecrack (I do that often…) yesterday on Twitter in response to Ray Wang of Altimeter Group’s tweet that traditional CRM vendors are making "Not much progress on Social other than adding "another" channel."
My response to Ray’s tweet was that SCRM ‘09 sounds a lot like eCRM ‘99, which [...]

Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo] is a post from: The SiliconANGLE

Posted in Featured Posts, Trends & Concepts | Tagged Analysis, Barbara, Barbara French, Bob Warfield, buzzword bingo, crm, crm vendors, customer environment, eCRM, Enterprise 2.0, harmless game, Humor, Infrastructure 2.0, ipo money, Jeremiah Owyang, John Moore, letter acronyms, nasty notes, quot, Ray, Real-Time Web, response, SCRM, Sharing, Social, Social Media, today, tweet | Leave a response

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