Is there value in enterprise gamification? – Part Two
In part one of this post we looked at what enterprise gamification is and some of the methods and techniques that can be used. In this post I am focusing on what types of things you can actually do with…
Big Data and the New Face of Commerce
Here’s a simple task, let’s say you have an antique that you want to sell on eBay and you need to figure out what it’s worth, what would you do? I’ve sold a few things on eBay and to work…
United Airlines: Conditioning Your Customers to Expect Less
Paul Greenberg wrote a lengthy piece about his complex relationship with United Airlines and their potential for service downgrading as a result of the merger with Continental. But…I still fly United. I like to say that the reason I fly United is because I’m already so vested in the frequent flier program that I just [...]
