Gartner’s Social CRM(ish) Magic Quadrant: So….
There’s good and bad in everything. Sometimes the good outweighs the bad, the bad conversely can outweigh the good. Rarely, but occasionally, we have perfect balance. But sometimes, the thing that contains the good or the bad is actually what needs to be judged, not the good or bad within it. Hold this thought. ************************************************************************************ [...]
Variations on Hype Quadrants.. no Magic Hype… no, Hype Cycle.. or is it Magic Quadrant?
Gartner introduced their Real (Magic) Quadrant: Not bad. But let’s not forget the customers’ prospective. Welcome to the Magik Kvadrant: But perhaps most revealing is Phil Fersht’s Painsharing Paradox: Enough of this quadrants, squres, cubes… let’s hype up some cycles. Superseding the Gartner version, here’s the Wailgum Hype Cycle: Not bad. Still a bit complex. [...]
How Can Genesys Get Into Enterprise Software?
Before we start – Genesys already has an enterprise software solution; they had it for some time. I remember having conversations with them at least in 2003-2004 (that I recall). It is a good solution also – evolved over the years from being a good ERMS (email response management systems) solution to become a full [...]
Gartner: The Cloud is Not a Contract
There is a bit of a joust on between Gartner, GigaOm, and likely others over the recent Gartner Magic Quadrant for Cloud Infrastructure. The Internet loves a good fight! Gartner launched their magic quadrant with some fanfare on December 22. Immediately after the holidays, on January 4, GigaOm’s Derrick Harris threw down the gauntlet by [...]
Forrester’s Services Procurement Wave — Do the Means Justify the End? (Part 1)
I’ll be the first to admit: I can’t stand forced vendor rankings by third party firms, analyst or otherwise. Ever since I spent sleepless nights on the vendor side pulling together RFP responses from questionnaires that often show…
Gartner Customer 360 – Their First Social
For many years, I’ve participated in Gartner CRM conferences, oftentimes as a speaker for them, sometimes as a guest and attendee and last yearI was at the conference as a thought-leader-under-contract so to speak for Sage. So, I’ve had the benefit of attending all the conferences from 2005 through now. I’ve listened to the keynotes, [...]
A Brief Interlude – 5 Minutes on Social CRM
I’m working on my “what happened at the Gartner Customer 360 conference, state of Gartner, view of the Social CRM Magic Quadrant” post right now but thought I’d put up this 5 minute video that Lithium (who, along with Jive, were in the upper right a.k.a. the leadership segment of the SCRM MQ – meaning [...]
Magic Quadrant. No. Magik Quadrant. No. Magik Kvadrant. From the Creator of the Enterprise Octopus.
Sam Lawrence, formerly of Jive Software and Enterprise Octopus, most recently Blackbox Republic is baaaack. Big Time. Sorry. I mean Go Big Always. This time (actually a month ago) he is presenting the Magik Quadrant from a customer prospective. (Should it not be the Magik Kvadrant?) There you have it. But I can’t steal his [...]
Vendor Analysis and Shortlist: “Strategic Sourcing” or E-Sourcing (Part 1)
My first analysis in this series of posts breaking out the areas that Gartner recently evaluated collectively in its “Strategic Sourcing” Magic Quadrant will focus on e-sourcing suites. I’ve divided this analysis into two parts. Today, I’ll examine what I term “full-capability e-sourcing suites.” In Part 2, I’ll look at specialists (e.g., those providers who [...]
Vendor Analysis: Breaking out Strategic Sourcing as Gartner Defines It
In Gartner’s most recent magic quadrant analyzing the “strategic sourcing” market as they call it, Debbie Wilson lumps together a hodge-podge of solution areas such as “strategic sourcing suites.” Debbie bundles “strategic sourcing applications,” “spending analysis,” “supply base management” and “enterprise contract management” as part of her definition of strategic sourcing suites. Some of Gartner’s [...]
