Amazon Web Services Leading Cloud Infrastructure as a Service App Development
Evangelizing development on any cloud computing or enterprise platform is challenging, costly and takes a unique skill set that can educate, persuade, sell and serve developers at the same time. The companies who excel at this exude technical prowess and as a result earn and keep trust. For Cloud Infrastructure as a Service (IaaS) [...]
Blueprint to Re-Cycle the much Hyped MagiK Kvadrant
Fellow Enterprise Irregular and HfS Research Founder Phil Fersht introduced their new Blueprint with an appropriate title: Step aside Magic Quadrant, hello Blueprint. I think such a milestone warrants a historical overview of Gartner’s Magic Quadrant, Hype Cycle, Magic Cycle, Magic Hype, Hyped Magik… or any other variation you prefer. And since it’s just a few [...]
The truth about Magic Quadrants, Waves etc
My friends at Horses for Sources are introducing their Blueprint which they position as “not reliant on the arbitrary viewpoint of a single analyst” as say a Gartner Magic Quadrant or a Forrester Wave. I hope they do well with it, but there are some fundamental flaws with the MQ or Wave that I am [...]
Gartner’s Magic Quadrant for Social CRM and the Social Enterprise
The best CRM systems change a company and its relationships for the better. Implemented well, CRM systems can take a business into entirely new markets while solidifying leadership in existing ones. Add in the easy-to-use nature of social networks, and the potential value of CRM accelerates even faster. The Social as defined by , heavily [...]
The 2012 Social CRM Tragic Quadrant
Last week the respected industry analyst firm Gartner Group released their 2012 Social CRM Magic Quadrant. For those of you who follow these proclamations, the inside baseball crowd, the MQ is an event unto itself and despite what anyone would suggest, it really is all about the 2×2 chart. The methodology of the MQ is [...]
Gartner’s Social CRM(ish) Magic Quadrant: So….
There’s good and bad in everything. Sometimes the good outweighs the bad, the bad conversely can outweigh the good. Rarely, but occasionally, we have perfect balance. But sometimes, the thing that contains the good or the bad is actually what needs to be judged, not the good or bad within it. Hold this thought. ************************************************************************************ [...]
Variations on Hype Quadrants.. no Magic Hype… no, Hype Cycle.. or is it Magic Quadrant?
Gartner introduced their Real (Magic) Quadrant: Not bad. But let’s not forget the customers’ prospective. Welcome to the Magik Kvadrant: But perhaps most revealing is Phil Fersht’s Painsharing Paradox: Enough of this quadrants, squres, cubes… let’s hype up some cycles. Superseding the Gartner version, here’s the Wailgum Hype Cycle: Not bad. Still a bit complex. [...]
How Can Genesys Get Into Enterprise Software?
Before we start – Genesys already has an enterprise software solution; they had it for some time. I remember having conversations with them at least in 2003-2004 (that I recall). It is a good solution also – evolved over the years from being a good ERMS (email response management systems) solution to become a full [...]
Gartner: The Cloud is Not a Contract
There is a bit of a joust on between Gartner, GigaOm, and likely others over the recent Gartner Magic Quadrant for Cloud Infrastructure. The Internet loves a good fight! Gartner launched their magic quadrant with some fanfare on December 22. Immediately after the holidays, on January 4, GigaOm’s Derrick Harris threw down the gauntlet by [...]
Forrester’s Services Procurement Wave — Do the Means Justify the End? (Part 1)
I’ll be the first to admit: I can’t stand forced vendor rankings by third party firms, analyst or otherwise. Ever since I spent sleepless nights on the vendor side pulling together RFP responses from questionnaires that often show…
