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By John Taschek on January 24, 2011
We’re at a time of rebellion against maintenance fees, which now include the elements of insurance, extortion, declining systems, and of course refactoring all of which add to the costs of any implementation. Add that into the actual implementation itself, and one is left with whopping fees and eventually ineffective…
Posted in Business, Featured Posts | Tagged @stevegillmor, Cloud, Cloud Computing, CloudAve, Duncan Jones, Forrester, maintenance, maintenance fees, oracle, pricing, salesforce, salesforce.com, Web/Tech |
By R "Ray" Wang on January 4, 2011
Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation. Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to [...]
Posted in Business, Featured Posts, Technology / Software | Tagged 2011, 2011 Predictions, analytics, android, appliance market, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, best practices, bill of rights, brand monitoring, Business 2.0, business drivers, business intelligence, business process optimization, business process outsourcing, business requirements, business strategy, business technology, business value, CEO, CFO, CIO, Cloud, Cloud BPO, Cloud Computing, cloud integration, Cloud options, cloud security, Cloud Wars, CMO, collaboration software, Constellation Research, Consumer Tech, contract negotiations, contract strategy, Convergence, cost reduction, crm, CTO, custom apps, custom development, Customer Relationship Management, customer relationship management (CRM), DaaS, Data deluge, data integration, data quality, data stewardship, disruptive, disruptive technologies, Disruptive technology, early adoptions, Emerging Technologies, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, Facebook, future of business, Gov 2.0, gov20, Government Contracting, govtech, hybrid, hybrid deployments, ibm, information management, information management matrix, innovation, innovation insights, Internet of Things, IT budgets, IT services firms, IT Strategy, last mile solutions, Legacy Optimization, lessons learned, license fees, license management, license parking, license policy, license returns, line of business, maintenance, maintenance fees, management strategy, market strategy, marketing, microsoft, next gen, next gen apps, next gen cio, next gen CIO’s, next gen enterprise, next gen IT leaders, next generation, Next generation apps, NextGen, oracle, p2p, PaaS, pace of change, pace of technology adoption, packaged apps, Point of view, Private Cloud, Private Clouds, procurement, R “Ray” Wang;, relationship managmeent, relationships, Research Report, rwang0, SaaS, SaaS Bill of Rights, SaaS escrow, SaaS Integration, SaaS offensive, SaaS strategies, sales strategies, salesforce.com, sap, service economy, services based industries, social business, Social Business Software, social campaign tracking, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, Social Media, social media monitoring, social service, social support, social support insights, social technologies, software appliances, software as a service, software bill of rights, software contract reviews, Software Ecosystems, software escrow, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, SoftwareInsider, Sourcing, stack wars, subscription pricing, subscription revenues, technology adoption, technology budgets, technology partnerships, technology platforms, third party maintenancce, Third Party Maintenance, trends, two-tier ERP, Unified Communications, upgrades, usability, use cases, used software, user strategy, value, vendor strategy, vmforce, VMware, Web 2.0 |
By Josh Greenbaum on October 9, 2010
I like Joe Nocera, and usually think he hits the nail on the head. But his Saturday column about HP’s new CEO, Léo Apotheker, and his role in the lawsuit between Oracle and Léo’s former company, SAP, over SAP’s TomorrowNow acquisition, swings and misses by a country mile. The problems in Joe’s main thesis, that [...]
Posted in Business, Featured Posts | Tagged erp, Henning Kagermann, Hewlett-Packard, hp, IP theft, Lawsuit, Léo Apotheker, maintenance, oracle, PeopleSoft, sap, TomorrowNow |
By Vinnie Mirchandani on September 26, 2010
Gartner made a name starting in the mid-90s forecasting the estimated cumulative cost of Y2K remediation. I was there – and the big numbers it bandied about helped focus enterprises on the core problem. But it also led to hype, panic buying (and …
Posted in Business | Tagged gartner, IT debt, maintenance, SaaS, Six Sigma, software as a service, technical debt |
By R "Ray" Wang on July 20, 2010
Recent Client Interactions Hint At Increasingly Aggressive Vendor Behavior Conversations with 11 enterprise apps customers in the past two months indicate stricter enforcement of vendor “All or Nothing” maintenance policies. “All or Nothing” maintenance policies often require customers to put all licenses on maintenance or receive no maintenance from the vendor. These policies also prevent [...]
Posted in Business, Featured Posts | Tagged anti-trust, Apps Strategy, bill of rights, contract negotiations, contract strategy, crm, customer bill of rights, Enteprrise software, enterprise applications, enterprise apps, Enterprise apps strategy, erp, maintenance, maintenance fees, Microsoft Dynamics, oracle, rimini street, sap, shelfware, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, Software Vendors, SoftwareInsider, Spinnaker, total account value, Tuesday's Tip, Tuesday’s Tip, vendor strategy |
By R "Ray" Wang on March 23, 2010
Confusion Continues With Cloud Computing And SaaS Definitions Coincidence or just brilliance must be in the air as three esteemed industry colleagues, Phil Wainewright, Michael Cote, and James Governor, have both decided to clarify definitions on SaaS and Cloud within a few days of each other. In fact, this couldn’t be more timely as SaaS [...]
Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged Apps Strategy, Architecture, Cloud Computing, Cloud options, code modification, configuration, Consumption, creation, customization, DaaS, development as a service, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, hosting, iaas, Infrastructure, Infrastructure as a service, James Governor, maintenance, michael cote, next gen cio, next gen IT leaders, NextGen, orchestration, PaaS, phil wainewright, Platform as a service, product lifecycle, SaaS, server virtualized, software appliances, software as a service, software ownership, software version, SoftwareInsider, tenancy, True SaaS, Tuesday's Tip, upgrades, vendor costs |
By R "Ray" Wang on March 8, 2010
Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a [...]
Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, software as a service, Software Ecosystems, software escrow, Software Insider, Software Insider Index, Software Insider Index®, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, SoftwareInsider, support, Technical support, value |
By Vinnie Mirchandani on December 31, 2009
CIO Magazine has issued its annual “State of the CIO” set of reports (registration required) In a survey of 600 CIOs in its Executive Council, 34% of CIOs are classified as “function heads” – only 4% of them were focused…
Posted in Business | Tagged business startegy, Chief information officer, CIO, Information technology, innovation, maintenance |
By Josh Greenbaum on September 15, 2009
Rumors of the end of the world are pretty commonplace these days, and you don’t have to be following the current debate about healthcare in the US to catch a whiff of Armageddon in our times. The latest inclination that the world is coming to the end has emerged from Germany’s Wirtschaftswoche, a BusinessWeek equivalent [...]
Posted in Business | Tagged erp, ibm, maintenance, rimini street, sap, siemens, software maintenance, toc |
