By Phil Fersht on January 17, 2012
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing | Leave a response
By Phil Fersht on May 22, 2011
When I learned that I could attend Accenture’s annual industry analyst event with my fellow HfS Research colleagues, I was intrigued.
Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, michael salvino, Outsourcing Research, Outsourcing Vendors, Phil Fersht, SaaS, Sourcing Best Practises, The Future of Outsourcing, tony filippone | 1 Response