By Denis Pombriant on March 25, 2013
Marketing is for many CRM vendors the last frontier and many are integrating what had been a stand alone function into their solution sets. Marketing requires a different mind set and can deliver significant value as this report points out. Fred Studer is the new GM, Microsoft Dynamics Product Marketing. He’s been on this job [...]
Posted in Business, Featured Posts | Tagged Convergence 2013, microsoft, MIcrosoft Dynamics CRM, new orleans, Studer |
By Esteban Kolsky on March 21, 2013
I attended Convergence for a short time this week (I was unfortunately booked for another event so I was only able to make it for a day and a half). It was a good show, nearly 12,000 people clamoring to learn as much as possible about Microsoft Dynamics (all of the flavors, not just CRM) [...]
Posted in Featured Posts, Trends & Concepts | Tagged Convergence 2013, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM |
By R "Ray" Wang on March 20, 2013
Customer Success, Acquisition, And New Features Drive Day 1 Headlines Almost 12,000 Microsoft faithful converged in New Orleans for the flagship Dynamics event. Wayne Morris (@WayneMorrisOz), CVP kicked off the event reiterating the theme of “A World Ahead”. Meanwhile, Kirill Tatarinov (@KirillTatarinov), President of Microsoft Business Solutions Division, led the session with a series of [...]
Posted in Business | Tagged acquisition, acquisitions, Apps Strategy, Chobani, Cloud, Cloud Computing, Constellation Research, CRM, Customer Experience, customer relationship management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, erp, event report, Great Plains, microsoft, Microsoft Azure, Microsoft Business Solutions, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, mobile, mobile enterprise, R "Ray" Wang;, ShockDoctor, social analytics, socialytics, SpaceX, user conference, user event, User Experience, vendor events, vendor strategy, Weight Watchers, WeightWatchers |
By R "Ray" Wang on February 14, 2012
As with any maturing product category, CRM applications have evolved over time from point applications to best of breed solutions to end-to-end suites. This report examines some common styles of modernization as CRM emerges from the systems of transaction era to the systems of engagement era and beyond.
Posted in Business, Featured Posts | Tagged #techoptimization, Apps Strategy, best practices, business technology, business value, business value framework, BVF, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, CIO, CMO, Constellation Research, CRM, Customer Experience, customer experience management, customer service, CXP, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, MIcrosoft Dynamics CRM, next generation, Next generation apps, Next Generation Customer Experience, NextGen, NextGenCXP, Oracle CRM On Demand, Oracle Siebel, R "Ray" Wang;, Research Summary, salesforce.com, SAP CRM, siebel, Siebel Systems, socbiz, social business, Social CRM, Technology Optimization |
By R "Ray" Wang on April 10, 2011
Refresh Cycle Reflects Bullish Outlook By Partners and Customers Microsoft Convergence kicked off over the weekend in Atlanta, GA at the Georgia World Congress Center. With an anticipated increase in attendance, many new product announcements, and a technology refresh cycle in play, attendees seemed upbeat. The event kicked off in true tradition including the must [...]
Posted in Featured Posts, Technology / Software | Tagged Apps Strategy, CIO, Cloud, Cloud Computing, Cloud options, CRM, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, erp, event report, microsoft, Microsoft Azure, Microsoft BPOS, Microsoft Business Solutions, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, Microsoft Office, Microsoft Partners, Microsoft Windows Phone 7, next gen apps, next gen CIO's, next gen CIO’s, Next generation apps, partner ecosystems, partners, R "Ray" Wang;, R “Ray” Wang;, rwang0, SaaS, SaaS strategies, user conference, user event, User Experience, vendor events |
By Merv Adrian on June 10, 2010
In April, I was critical of the BI messaging I heard from Microsoft – as told, it was long on benefit adjectives and short on architectural clarity. But things have changed since then, and the Combined Tech Ed/Business Intelligence Conference made that very clear. Do I see more clarity because I now know more of [...]
Posted in Featured Posts, Technology / Software | Tagged Azure, BI, BIDS, BizTalk, business intelligence, Business Intelligence Development Studio, Data mining, DMX, drm, excel, Forefront, ibm, Industry Trends, IT, master data management, master data services, MDS, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM, Microsoft SharePoint, Microsoft Silverlight, Office, OLAP, oracle, Performance Point, PMML, predictive analytics, Reporting Services, SAP BW, SAS, sharepoint, silverlight, spss, SQL Server, SQL Server Analysis Services, SQL Server Integration Services, SSAS, SSIS, SSRS, T-SQL, Teradata, TSQL, Windows Server |
By Paul Greenberg on April 29, 2010
A couple of months ago, I was asked by Microsoft to help them (as a consultant) try to work on their Social CRM program. That included looking at products, messaging and doing some thought leadership stuff. I’m in the midst of that now and thus, have been able to get a deep and advanced look [...]
Posted in Featured Posts, Trends & Concepts | Tagged CRM - Traditional, CRM Buzz, crm vendors, Forecasting, Industry Analysis, microsoft, Microsoft Convergence 2010, Microsoft Dynamics, MIcrosoft Dynamics CRM, Ray Ozzie, salesforce.com, Social CRM, social networks, Stephen Elop, Technology Reviews, United Airlines |
By R "Ray" Wang on April 24, 2010
Latest Release Provides Existing Customers Good Reasons To Upgrade
Redmond, WA based Microsoft Corporation announced its Microsoft Dynamics GP 2010 (a.k.a. GP 11) product on April 20th, 2010. Available May 1st 2010 in Australia, Canada, the Caribbean, the Middle East, New Zealand, South Africa, the United Kingdom, and the United States, the announcement perfectly coincides [...]
Posted in Technology / Software | Tagged Apps Strategy, Business process, business solutions, CRM, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Epicor, Epicor 9, Epicor Software, erp, Exact Software, Friday’s Feature, Great Plains, microsoft, Microsoft Business Solutions, Microsoft Dynamics, MIcrosoft Dynamics CRM, Microsoft Dynamics GP, Microsoft SharePoint, Microsoft SQL Server, Microsoft.NET, product launch, Product Review, Professional Services, project based solutions, Public Sector, Retail, Sage Group, sage software, SCM, Software Vendors, supply chain, Technology / Software, two-tier ERP, user conference, User Experience |
By R "Ray" Wang on March 8, 2010
Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a [...]
Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, software as a service, Software Ecosystems, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, support, Technical support, value |
