By R "Ray" Wang on March 20, 2013
Customer Success, Acquisition, And New Features Drive Day 1 Headlines Almost 12,000 Microsoft faithful converged in New Orleans for the flagship Dynamics event. Wayne Morris (@WayneMorrisOz), CVP kicked off the event reiterating the theme of “A World Ahead”. Meanwhile, Kirill Tatarinov (@KirillTatarinov), President of Microsoft Business Solutions Division, led the session with a series of [...]
Posted in Business | Tagged acquisition, acquisitions, Apps Strategy, Chobani, Cloud, Cloud Computing, Constellation Research, CRM, Customer Experience, customer relationship management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, erp, event report, Great Plains, microsoft, Microsoft Azure, Microsoft Business Solutions, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, mobile, mobile enterprise, R "Ray" Wang;, ShockDoctor, social analytics, socialytics, SpaceX, user conference, user event, User Experience, vendor events, vendor strategy, Weight Watchers, WeightWatchers |
By R "Ray" Wang on March 6, 2013
Shift From CMO to CDO Is In Progress Today’s marketing strategies increasingly depend more on digital and on data than in the past. With more data, marketers can measure against a new set of metrics that matter including: calculating return on promotional investment (ROPI), performing multivariable testing (beyond A/b) driving conversion rates and optimizing efforts, [...]
Posted in Featured Posts, Trends & Concepts | Tagged Apps Strategy, business strategy, Business Transformation, CDO, Chief Digital Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, CMO, Consumerization of IT, customer engagement, Customer Experience, customer relationship management, customer relationship management (CRM), digital marketing, Digital Marketing Transformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise strategy, marketing, Marketing Automation, Matrix Commerce, mobile, mobile enterprise, R "Ray" Wang;, rwang0, Social Media, Software Insider, SoftwareInsider, trends |
By R "Ray" Wang on February 19, 2013
Changes at Infor More Than Cosmetic Analysts and tech watchers gathered on Valentine’s Day, February 14th, 2013, for Infor Summit, a progress check on Infor, the third largest independent applications vendor in the market. While many customers may not have heard of Infor, most have heard of the brands it has acquired over the last [...]
Posted in Business | Tagged analyst event, Business Analytics, business intelligence, Charles Phillips, Constellation Research, CRM, CustExp, Customer Experience, customer relationship management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Epiphany, erp, event report, Hansen, industry vertical, Infor, Infor Global Solutions GmbH, Infor ION, Infor Motion, Intentia, Lawson, Lawson M3, Lawson S3, Lawson Software, microverticals, mobile, mobile enterprise, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on October 16, 2012
Key Themes Include Mobility, User Experience, and Innovation Over 1100 IFS customers convened October 15th to 17th, 2012 in Gothenburg Sweden for the IFS World Conference. The conference brought together the world of projects, service and asset, manufacturing, and supply chain. The conference highlighted the: Massive move to mobile. IFS continued their push into their [...]
Posted in Technology / Software | Tagged #ifswoco2012, aerospace & defense, Apps Strategy, business technology, BYOD, Chief information officer, Cloud, Cloud Computing, Cloud options, CMO, Constellation Research, engagement, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, erp, event report, IFS, IFS North America, IFS World, mobile, mobile enterprise, News Analysis, projects, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Technology Optimization, user conference, user event, User Experience, user strategy, vendor strategy |
By R "Ray" Wang on June 15, 2012
Mobility and Scheduling Play A Key Role In IFS Service Management Strategy On May 23rd, IFS acquired Metrix, a service management and mobility vendor headquartered in Waukesha, Wisconsin. IFS adds 90 customers with Metrix. Key highlights of the acquisition include: Expansion into new markets. Metrix Service Management provides a field service management and depot repair [...]
Posted in Business | Tagged #techoptimization, acquisition, acquisitions, Apps Strategy, Chief Customer Officer, Chief Service Officer, CIO, CustExp, Customer Experience, customer relationship management, customer service, Customer Support, Emerging Technologies, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Field service, IFS, IFS North America, mergers, Mergers And Acquisitions, Metrix, mobile, mobile enterprise, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, R "Ray" Wang;, rwang0, scheduling, service, Software Insider, SoftwareInsider, support |
By R "Ray" Wang on May 15, 2012
New Product Addresses The Social, Mobile, Cloud, and Big Data World The convergence of social, mobile, cloud, big data (analytics), and video/unified comms changes the playing field from transactional applications to engagement applications. The result – a sea change of new data types from structured and unstructured sources. With greater volumes of data, demand for [...]
Posted in Technology / Software | Tagged analytics, Apps Strategy, Big Data, BigData, Business Analytics, business intelligence, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, CMO, Constellation Research, Consumerization of IT, CTO, customer data integration, data governance, data integration, data quality, data retention, data retrieval, data stewardship, data visualization, Informatica, Informatica World, mobile, mobile enterprise, Naomi Bloom, News Analysis, Product Review, R "Ray" Wang;, Research Summary, SasS, Social Media, user conference, user event, User Experience, vendor events |
By Sameer Patel on February 15, 2012
Eric Norlin, organizer of Defrag, Blur and Glue Conferences and seed investor, has a good post up today about what enterprise development means in the age of big data, mobile and cloud and the coming age of convergence of these big innovation spurts. I really recommend that you take 3 minutes to read his post [...]
Posted in Featured Posts, Trends & Concepts | Tagged Measurement and Analytics, mobile enterprise, SaaS and Cloud, speaking |
By R "Ray" Wang on February 15, 2012
SAP’s First Consumer App Addresses A Key Consumer Concern At midnight pacific time, February 15th, SAP launched its first ever consumer app – Recalls. This consumer app, downloadable for free on Apple’s app store, was developed from one of the world’s leading enterprise software companies (see Figure 1.) SAP’s first foray into the consumer world [...]
Posted in Featured Posts, Technology / Software | Tagged analytics, Big Data, Business Analytics, Business by Design, Cloud, Cloud Computing, CoIT, Consumer apps, Consumerization of IT, customer engagement, Customer Experience, iOS, iPhone, mobile, mobile enterprise, Objective C, On Demand, Product Review, R "Ray" Wang;, rwang0, sap, SAP Recalls, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Software Vendors, vendor strategy |
By Sameer Patel on November 29, 2011
TechCrunch quotes a warning of sorts by Venture Capitalist Josh Kopelman who basically says 2012 will be more like a correcting 2008, as opposed to a euphoric 2011. Lots of good for and against arguments on the VC investing front by the likes of Dave McClure and others in the comments on TC. Regardless of [...]
Posted in Featured Posts, Trends & Concepts | Tagged Collaborative Business Intelligence, Collaborative Organizations, Customer Interaction and SocialCRM, Enterprise and Social Sofware, Innovation and Crowd-Sourcing, Measurement and Analytics, mobile enterprise |
By Sameer Patel on October 20, 2011
Lets cut to the chase: The business intelligence we rely on as enterprises to perform better can suck at times. I remember a famous dot com era business systems accomplishment that was touted up and down silicon valley. I paraphrase but it went something like this: “Cisco has the ability to do a virtual close on [...]
Posted in Business | Tagged Collaborative Business Intelligence, Collaborative Organizations, Enterprise and Social Sofware, Measurement and Analytics, mobile enterprise |
