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By R "Ray" Wang on January 16, 2012
Public Outrage Grows Over Lax Privacy Polices At Popular Social Networking Sites Recent actions by social networking leaders in the market place have brought new attention to a user’s privacy rights. Despite the fact that these sites provide a freemium service to users, abuse and arrogance of a user’s privacy rights combined with user ignorance [...]
Posted in Featured Posts, Technology / Software | Tagged B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, Big Data, bill of rights, Chief Collaboration Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Sales Officer, CHRO, CIO, collaboration software, Constellation Research, COO, customer bill of rights, Digital identity, disruptive, disruptive technologies, Disruptive technology, early adopters, Electronic Privacy, Emerging Technologies, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, EU, Facebook, Federal Trade Commission, future of work, google, GooglePlus, Identity management, linkedin, Matrix Commerce, Monday's Musings, Next Gen Customer, Privacy, Privacy Rights, R "Ray" Wang;, rwang0, social business, Social Business Software, social business strategist, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on August 28, 2011
The Social Business (Social Enterprise) Moves Beyond The 18 Use Cases Of Social CRM As social media adoption continues to move from mainstream to pervasive ubiquity, enterprises will begin to benefit from these advancements in the consumerization of IT (CoIT). Just 18 months ago, early use cases identified 18 Use Cases for Social CRM (SCRM). [...]
Posted in Business, Featured Posts | Tagged #DF11, #socialenterprise, Apps Strategy, CIO, CMO, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, e20, e2conf, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, HCM, HR, HR Tech, Human Capital Management, Human resources, innovation, marketing, Marketing Automation, Monday's Musings, Monday’s Musings, PLM, product lifecycle, project based solutions, projects, Public relations, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on June 20, 2011
Different Flavors Of Real-Time Result In Significant Implications. Many pundits, research insight folks, bloggers, and hand wavers keep talking about the need for real time in social business, analytics, mobile, and other disruptive technologies. Given the volume of data, bandwidth constraints, and magnitude of business processes to be supported, is the notion of real time [...]
Posted in Business, Featured Posts | Tagged application development, Apps Strategy, Big Data, Business Analytics, business value, CIO, Cloud, Cloud Computing, cloud integration, collaboration, collaboration software, Consumer Tech, crm, custom apps, customer engagement, Customer Relationship Management, customer relationship management (CRM), Design thinking, early adopters, Emerging Technologies, Engagement Apps, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise strategy, mobile, mobile enterprise, Monday's Musings, Monday’s Musings, next gen, next gen apps, next gen enterprise, next generation, Next generation apps, R "Ray" Wang;, R “Ray” Wang;, rwang0, social analytics, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social technologies, SoftwareInsider |
By R "Ray" Wang on May 9, 2011
Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think [...]
Posted in Business | Tagged Apps Strategy, CIO, CMO, Constellation Research, customer data integration, customer engagement, customer experience management, Customer Hubs, Customer Relationship Management, customer relationship management (CRM), Data deluge, data governance, data integration, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Informatica Customer Data Forum, information management, information supply chain, master data management, mdm, Monday's Musings, Monday’s Musings, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider |
By R "Ray" Wang on March 28, 2011
Many Services Firms Seek Unfair Advantages With Market Makers Service providers continue to battle it out in the über competitive market for large annual multi-million dollar contracts. Market makers who serve as sourcing advisors, (i.e. management consultants, analysts, or vendor specialists) often influence the outcome of large sourcing contracts and system integration projects. Consequently, more [...]
Posted in Business | Tagged Apps Strategy, BPO, Business process, business process outsourcing, Conflict of Interest, contract negotiations, contract strategy, corruption, it Services, IT services firms, IT Strategy, Monday's Musings, Monday’s Musings, procurement, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider, Sourcing, sourcing advisor, worst practices |
By R "Ray" Wang on February 7, 2011
Disruptive Technologies Remain Top Of Mind Among Business Technology Leaders It’s always a privilege and a pleasure to reach out to clients and prospects around the world. For those tracking my location, I’ve been in London, San Francisco, and Mumbai over the past 9 days. The conversations have ranged from social business and enterprise 2.0 [...]
Posted in Business | Tagged 3PM, Accenture, Cloud, deloitte, Deloitte Consulting, disruptive, disruptive tech, disruptive technologies, ecosystem, HCL Technologies, ibm, India, Infosys, innovation, Mahindra Satyam, Monday's Musings, Monday’s Musings, NASSCOM, PaaS, R "Ray" Wang;, R “Ray” Wang;, rwang0, SaaS, Software Insider, SoftwareInsider, strategic advisor, System Integrators, Tata Consulting Services, TCS, Third Party Maintenance, Thought Leadership, vendor strategy, wipro |
By R "Ray" Wang on January 31, 2011
Greeting from London! It’s been a great surprise to enjoy the sunny and warm weather (by UK standards) as I readjust my body clock. Thankfully, I’ve had a chance to catch up with a few new and old clients, several analysts, media moguls, and in real life meetups w/ close relationships (i.e. @grahamhill and @buchanla) [...]
Posted in Trends & Concepts | Tagged @buchanla, @grahamhill, BPO, Capgemini, Cloud, Cloud BPO, Cloud Computing, Cloud options, crm, Customer Relationship Management, customer relationship management (CRM), Design thinking, EMEA, Graham Hill, Laurence Buchanan, Monday's Musings, Monday’s Musings, R "Ray" Wang;, R “Ray” Wang;, rwang0, SCRM, Social CRM, Software Insider, SoftwareInsider, Trip Report, wipro |
The Race For Enteprise Class Consumer Tech
By R "Ray" Wang on March 8, 2011
Start Ups Chase Enterprise Dollars As Freemium Model Plays Out I’ve been spending time with emerging technology start ups over the past 3 months. The good news – innovation in the valley is alive and well. Most of these ventures start with solving a consumer problem and hope for massive viral success in the freemium [...]
Posted in Technology / Software | Tagged Apps Strategy, business technology, business value, Constellation Research, Consumer Tech, early adopters, Emerging Technologies, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, Five Elements Of Enterprise Class, Five Phases Of Enterprise Acceptance, Monday's Musings, Monday’s Musings, next gen, next gen apps, next gen cio, next gen CIO's, next gen CIO’s, next generation, Next generation apps, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Insider, SoftwareInsider, Tags Comments Date Analytics Title Author Categories Tags Comments Date Analytics Monday’s Musings: The Race For Enteprise Class Consumer Tech - Draft Edit | Quick Edit | Trash | Preview Monday's Musi, vendor strategy | Leave a response