CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 2
This is now truly the final post for the 2013 CRM Watchlist. It consumed 4 months of my life and thus if you read my stuff, 4 months of yours. But it ends on a really good note. Today we look at the smaller impact players, two who affect particular ma…
CRM Watchlist 2013 Winners: Variety is the spice of business
We’re heading into the homestretch. Let’s see what this year’s highest scorer Blackbaud, NexJ, Coveo and Thunderhead.com have to say when it comes to impact.
Enterprise software and the curse of vendor sameness
Enterprise software vendors talk in pithy, some would say pseudo-sophisticated, language designed to impress prospects, customers, and influencers in the market. Almost all enterprise vendors use terms like the following as symbols to convey broader meaning, despite offering little or no content to the reader: Time to value Continuous innovation Accelerated solutions Big data Mobile first Increase [...]
CRM Watchlist 2013 Winners: Sweetest Suites Part 3 of 3
The last of the suites for the 2013 CRM Watchlist – Infor, NetSuite and SugarCRM. But they are hardly the least. Their opportunity for 2013 impact is probably greater than it ever has been for each of them. But each of them has some things to do – and …
CRM Watchlist 2013: Sweetest Suites Part 2 of 3
We are in the midst of a roll. Today we look at award winners Oracle and SAP, two powerful and vexing companies who could own the world or be schooled by it. 2013, I’m betting on ownership.
Wall St. Leaves Money on Table for Subscription Companies
Look, we know the old truism that if you don’t have customers and profits you don’t have a business, you have a hobby. But could we please get a little balance on the profit idea? Emerging companies typically don’t declare profits because they use excess cash to fuel growth. Anything left over is plowed back [...]
Moving to the Front Office
Moving to the Front Office For a long time many people have been predicting the demise of ERP and while I share those sentiments, demise takes many forms. The one we all understand well is the crash and burn variety but that’s not the only and perhaps not even the predominant approach. The crash is [...]
NetSuite deepens Retail presence
I have written about the attractiveness of NetSuite’s cross-channel “commerce-as-a-service” capabilities to fast growing retailers like Ibex. Ibex uses NetSuite to manage customer interactions across smartphones, tablets, PCs and brick-and-mortar stores. So, I am not surprised to see NetSuite acquire Retail Anywhere’s business. Retail Anywhere has sold Point of Sales functionality on traditional POS terminals [...]
ERP, RIP? Cloud financials and revenue management in 2013
What’s the future for ERP in the cloud, if it has one at all? I heard a disarming admission last summer from the CEO of a company that aggressively markets itself as “the #1 cloud ERP software suite.” NetSuite CEO Zach Nelson told a gathering of industry analysts at the company’s SuiteWorld 2012 conference that [...]