By R "Ray" Wang on January 14, 2013
In a global announcement in Palo Alto, New York and Frankfurt, SAP’s top executives Dr. Vishal Sikka, Rob Enselin, Jim Haggeman Snabe, and legendary founder and chairman Dr. Hasso Plattner announced availability of SAP’s Business Suite powered by SAP HANA. SAP has rewritten the Business Suite to work on SAP’s HANA platform and believes that [...]
Posted in Featured Posts, Technology / Software | Tagged Apps Strategy, Architecture, Business Analytics, Business Outcomes, Business suite 7, business value, columnar database, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, enterprise strategy, erp, IBM DB2, Microsoft SQL Server, News Analysis, next gen apps, next generation, Next generation apps, NextGen, oracle, R "Ray" Wang;, rwang0, sap, SAP Business Suite 7, SAP Hana, Software Insider, SoftwareInsider, upgrade, upgrades, user strategy, vendor events |
By R "Ray" Wang on April 25, 2012
Acquisition Brings A Proven Multi-Channel Cloud Based Service Offering To The Growing Mid-market Sunnyvale, CA based KANA announced on April 24, 2012 it’s acquisition of Netherlands based Trinicom, a multichannel, customer contact software provider serving over 200 companies in the BeNeLux market. Trinicom’s flagship T5 all-in solutions addresses multichannel customer service through email response management, [...]
Posted in Technology / Software | Tagged Accel-KKR, acquisition, acquisitions, Apps Strategy, Chief Customer Officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, CoIT, Constellation Research, Consumerization of IT, CRM, customer engagement, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next gen enterprise, Next generation apps, NextGen, NextGenCXP, R "Ray" Wang;, rwang0, SaaS, SaaS strategies, software as a service, Software Insider, SoftwareInsider, Trinicom, vendor strategy |
By R "Ray" Wang on March 8, 2012
Forward And Commentary CMO’s seeking to avoid the desensitization that comes with the adoption of new media will want to quickly deploy the Five C’s of Customer Engagement. A. Introduction Social media effectiveness for brands and enterprises will rapidly mirror the trends that email and web sites experienced during the late 1990′s to early 2000′s. [...]
Posted in Business | Tagged Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Chief Marketing Officer, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer experience management, CXP, E-Commerce, E-commerce survey, early adoptions, Enterprise apps strategy, marketing, marketing agencies, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, NextGenCXP, Quark Summary, Quarks, R "Ray" Wang;, Research Summary, rwang0, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies |
By R "Ray" Wang on February 14, 2012
As with any maturing product category, CRM applications have evolved over time from point applications to best of breed solutions to end-to-end suites. This report examines some common styles of modernization as CRM emerges from the systems of transaction era to the systems of engagement era and beyond.
Posted in Business, Featured Posts | Tagged #techoptimization, Apps Strategy, best practices, business technology, business value, business value framework, BVF, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, CIO, CMO, Constellation Research, CRM, Customer Experience, customer experience management, customer service, CXP, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, MIcrosoft Dynamics CRM, next generation, Next generation apps, Next Generation Customer Experience, NextGen, NextGenCXP, Oracle CRM On Demand, Oracle Siebel, R "Ray" Wang;, Research Summary, salesforce.com, SAP CRM, siebel, Siebel Systems, socbiz, social business, Social CRM, Technology Optimization |
By R "Ray" Wang on February 9, 2012
Catch my colleague Yvette Cameron’s point of view here when published. She covers Future of Work for Constellation Research, Inc. Oracle Plays Catch Up With Public Cloud Ambitions On February 9th, Oracle announced its intention to acquire Dublin, CA based Taleo for $1.9B. Taleo is a cloud based talent management software provider with 5000 customers [...]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, American Airlines, Apps Strategy, Bersin & Associates, best of breed, Blue Cross blue Shield, business performance management, business technology, Chief HR Officer, Chief People Officer, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, Cloud Wars, CoIT, Conde'Nast, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, Dell, deployment options, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, enterprise strategy, erp, future of work, hp, Hyatt, JP Morgan Chase, mergers, Mergers And Acquisitions, News Analysis, next gen, next gen apps, next generation, Next generation apps, NextGen, oracle, Oracle Fusion Apps, Oracle Public Cloud, PaaS, PeopleSoft, R "Ray" Wang;, rwang0, SaaS, saas bigots, SaaS offensive, SaaS strategies, software as a service, Starbucks, Starwood, Sutter Health, Taleo, Tesora, United, vendor strategy |
By R "Ray" Wang on January 4, 2011
Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation. Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to [...]
Posted in Business, Featured Posts, Technology / Software | Tagged 2011, 2011 Predictions, analytics, android, appliance market, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, best practices, bill of rights, BPO, brand monitoring, Business 2.0, business drivers, business intelligence, business process optimization, business process outsourcing, business requirements, business strategy, business technology, business value, CEO, CFO, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, cloud security, Cloud Wars, CMO, collaboration software, Constellation Research, Consumer Tech, contract negotiations, contract strategy, Convergence, cost reduction, CRM, CTO, custom apps, custom development, DaaS, Data deluge, data integration, data quality, data stewardship, disruptive, disruptive technologies, Disruptive technology, early adoptions, Emerging Technologies, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, Facebook, future of business, Gov 2.0, gov20, Government Contracting, govtech, hybrid, hybrid deployments, ibm, information management, information management matrix, innovation, innovation insights, Internet of Things, IT budgets, IT services firms, IT Strategy, last mile solutions, Legacy Optimization, lessons learned, license fees, license management, license parking, license policy, license returns, line of business, maintenance, maintenance fees, management strategy, market strategy, marketing, microsoft, next gen, next gen apps, next gen cio, next gen CIO’s, next gen enterprise, next gen IT leaders, next generation, Next generation apps, NextGen, oracle, p2p, PaaS, pace of change, pace of technology adoption, packaged apps, Point of view, Private Cloud, Private Clouds, procurement, R “Ray” Wang;, relationship managmeent, relationships, Research Report, rwang0, SaaS, SaaS Bill of Rights, SaaS escrow, SaaS Integration, SaaS offensive, SaaS strategies, sales strategies, salesforce.com, sap, service economy, services based industries, social business, Social Business Software, social campaign tracking, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, Social Media, social media monitoring, social service, social support, social support insights, social technologies, software appliances, software as a service, software bill of rights, software contract reviews, Software Ecosystems, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, Sourcing, stack wars, subscription pricing, subscription revenues, technology adoption, technology budgets, technology partnerships, technology platforms, third party maintenancce, Third Party Maintenance, trends, two-tier ERP, Unified Communications, upgrades, usability, use cases, used software, user strategy, value, vendor strategy, vmforce, VMware, Web 2.0 |
By R "Ray" Wang on September 26, 2010
Oracle Continues To Demonstrate Benefits From An Effective M&A Strategy A quick poll of 61 attendees at Oracle Open World 2010, revealed that 57.4% (35/61) of Oracle customers were positive, 29.2% (19/61) were neutral, and 10.8% (7/61) were negative about Oracle’s application strategy to date. A continued stream of product enhancements and releases may be [...]
Posted in Business, Featured Posts | Tagged Apps Strategy, business technology, CACI, Cloud, Cloud Computing, cloud integration, CRM, Eloqua, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, event report, JD Edwards Enterprise One, Market2Lead, Marketing Automation, Marketo, next gen, next gen apps, next generation, Next generation apps, NextGen, oow10, oracle, Oracle Apps Unlimited, Oracle BI Applications, Oracle CRM On Demand, Oracle E-Business Suite, Oracle Fusion Apps, Oracle Open World, Oracle Partner Network, packaged apps, PeopleSoft, Primavera Systems, Silvepop, Software Insider Tech Ecosystem Model™, Unica, user conference, user event, vendor events, vendor strategy, Vtrenz |
By R "Ray" Wang on September 21, 2010
(Photo: Copyright © 2010 R Wang and Insider Associates, LLC. All rights reserved.) Oracle Day 1 Focused On Showcasing Both Software And Hardware Prowess The Day 1 keynote kick-off from Oracle’s CEO, Larry Ellison, touched on the wide spectrum of Oracle’s broad software and hardware portfolio. Despite an over-emphasis on hardware and appliances, Oracle also [...]
Posted in Business, Featured Posts | Tagged Apps Strategy, business technology, Cloud, Cloud Computing, cloud integration, Cloud Wars, CRM, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, erp, event report, HCM, next gen, next gen apps, next generation, Next generation apps, NextGen, oow10, oracle, oracle exalogic elastic cloud, Oracle Fusion Apps, Oracle Open World, Oracle Partner Network, Oracle-Sun, PaaS, packaged apps, SaaS, SaaS offensive, SaaS strategies, software as a service, user conference, user event, vendor events, vendor strategy |
By R "Ray" Wang on September 6, 2010
Recessionary Forces Challenge Organizations To Not Only Right Channel, But Also Personalize Organizations with e-commerce initiatives face a flurry of competitive forces that challenge existing assumptions put in place a decade ago. On the operational efficiency front, organizations must battle reduced product margins, shorter product life cycles, greater pricing transparency, and increased friction in multi-channel [...]
Posted in Business, Featured Posts, Technology / Software | Tagged 2011, Apps Strategy, B2B E-commerce, B2C E-commerce, billing, Cloud, Cloud Computing, CRM, deployment options, E-Commerce, E-commerce survey, ECommerce, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, Integrated support, Interactive product catalogs, Multi-channel selling, next gen, next gen apps, next gen enterprise, next generation, Next generation apps, NextGen, order capture to order fulfillment, order completion to cash, order fulfillment ot order completion, order management, order management cycle, order to cash, Perfect Order, Research Report, SaaS, SaaS strategies, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Stakeholder driven |
