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Outsourcing Advisors

Is the day of the rock star analyst officially over?

Is the day of the rock star analyst officially over?

By Phil Fersht on April 22, 2013

There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.

Posted in Business, Featured Posts, Trends & Concepts | Tagged CRM and Marketing, Current Affairs, Enterprise Irregulars, gartner, HR Strategy, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing Research, Phil Fersht, sap, Talent in Sourcing, Thomas Otter | 1 Response

Which planet are equity analysts from?

Which planet are equity analysts from?

By Phil Fersht on January 9, 2013

If you’ve spent a lot of time with service provider leadership, you’ll know they spend an inordinate amount of time preparing stories for equity analysts to regurgitate…

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing Research | Leave a response

Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

By Phil Fersht on November 27, 2012

A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge’s announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.

Posted in Business | Tagged Alsbridge, ben trowbridge, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Current Affairs, Enterprise Irregulars, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Networking, Outsourcing Advisors, PaaS, SaaS, Tag, telecoms, telwares, The Future of Outsourcing | Leave a response

Captain Cliff of the Sourcing Enterprise Part II… The Death of Outsourcing

Captain Cliff of the Sourcing Enterprise Part II… The Death of Outsourcing

By Phil Fersht on October 16, 2012

And welcome back to our interview with KPMG’s Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Outsourcing Research, Phil Fersht, Shared Services and Outsourcing, The Future of Outsourcing | 1 Response

Captain Cliff of the Sourcing Enterprise… Part I

Captain Cliff of the Sourcing Enterprise… Part I

By Phil Fersht on October 15, 2012

allow us to introduce Cliff Justice, KPMG’s very own kingpin of the extended enterprise, who’s calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industry

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Cloud Computing, Equaterra, Finance & Accounting BPO, Global Business Services, HfS, hfsresearch, horsesforsources, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing Heros, Phil Fersht, The Future of Outsourcing | 1 Response

It’s official:  the outsourcing industry has voted out its name (Part 1)

It’s official: the outsourcing industry has voted out its name (Part 1)

By Phil Fersht on September 5, 2012

HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for – that it’s time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the term

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, dropping the term outsourcing, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: Dropping the "O" Word, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Research, Outsourcing Vendors | Leave a response

The outsourcing of responsibility:  half of today’s F&A BPO deals are now advised!

The outsourcing of responsibility: half of today’s F&A BPO deals are now advised!

By Phil Fersht on June 17, 2012

While the combination of increasing commodization of basic BPO services and an ever-smartening buyer, seemed to signal the end of transactional advisory services, the consulting industry has found a way to adapt to keep itself relevant and much more price-friendly, while still being in a strong position to help clients deal with the sensitive and political task of outsourcing.

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Outsourcing Advisors, Outsourcing Research | 1 Response

Bring it on! ISG takes aim at Gartner

Bring it on! ISG takes aim at Gartner

By Phil Fersht on May 11, 2012

ISG analyst Stanton Jones points a nuclear missile at the credibility of Gartner’s recent Magic Quadrant for Managed Hosting

Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, gartner, ISG, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing Research, The Future of Outsourcing, TPI | Leave a response

And then there were six…  meet the sourcing savants on the seventeenth

And then there were six… meet the sourcing savants on the seventeenth

By Phil Fersht on May 1, 2012

ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT

Posted in Business | Tagged BPO, Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Security and Risk, The Future of Outsourcing, Webinar | Leave a response

Negotiations and the deals we make: the Good, the Bad, and the Ugly

Negotiations and the deals we make: the Good, the Bad, and the Ugly

By Phil Fersht on March 20, 2012

Here is the good, bad, and ugly of recent deals where we’ve coached clients

Posted in Business | Tagged BPO, Enterprise Irregulars, Esteban Herrera, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Sourcing Best Practises, Sourcing Change Management | Leave a response

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