By Phil Fersht on March 11, 2013
When is comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.
Posted in Business, Featured Posts | Tagged ADP, business platforms, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Dynamics Phil Fersht, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, oracle, Outsourcing and Politics, Outsourcing Research, PaaS, SaaS, salesforce.com, sap, SFDC, Talent in Sourcing, The Future of Outsourcing, workday |
By Phil Fersht on November 27, 2012
In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Healthcare and Outsourcing, hp, HR Outsourcing, IT Outsourcing / IT Services, Outsourcing and Politics, Outsourcing Vendors, Phil Fersht, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on October 16, 2012
And welcome back to our interview with KPMG’s Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Outsourcing Research, Phil Fersht, Shared Services and Outsourcing, The Future of Outsourcing |
By Phil Fersht on October 2, 2012
In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today’s global marketplace.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: Dropping the "O" Word, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Outsourcing, Outsourcing and Politics, Outsourcing Research, SIG, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing |
By Phil Fersht on September 5, 2012
HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for – that it’s time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the term
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, dropping the term outsourcing, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: Dropping the "O" Word, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Research, Outsourcing Vendors |
By Phil Fersht on August 3, 2012
Having petty stories, like this Infosys visa issue, being blown up in the media is only causing negative emotions and xenophobia to be stirred up needlessly in this year’s political melting-pot. We operate in a global business climate these days, in case anyone hasn’t noticed… it’s time to embrace and compete, not resist and fall further behind.
Posted in Business, Featured Posts | Tagged B-1, b1, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, Immigration, Infosys, IT Outsourcing / IT Services, ITO, offshoring, Outsourcing and Politics, Outsourcing Vendors, Politics, Visa |
By Phil Fersht on May 1, 2012
ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT
Posted in Business | Tagged BPO, Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Security and Risk, The Future of Outsourcing, Webinar |
By Phil Fersht on April 10, 2012
One of the critical areas we believe is too-frequently neglected in today’s business operations planning is security and risk. With the amount of data flitting between hundreds of global locations and millions of servers -to how much risk are your operations, today, being exposed? How many local and regional regulations are you flouting? How [...]
Posted in Featured Posts, Technology / Software | Tagged apple, BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Politics, Outsourcing and Technology, procurement, SaaS, security, Security and Risk, slaby, Sourcing Best Practises |
By Phil Fersht on November 6, 2011
Like everyone else, I am disturbed by the economic and social instability with which our world currently finds itself. While the 2008 crash saw us all face a major economic and fiscal reality-check, 2012′s landscape will see us move beyond bailouts and credit downgrades to a world where governments and business leaders need to deal with [...]
Posted in Featured Posts, Trends & Concepts | Tagged BPO, Current Affairs, double-dip recession, economy, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Greece debt, HfS 2011 "Double Dip" Recession Study, HR Outsourcing, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Research, procurement, Security and Risk, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing, The Industry Speaks: HfS surveys |
By Phil Fersht on July 11, 2011
The Swiss, in their typically punctilious fashion, now have an “Anti-PowerPoint Party” with the self-stated goal of having the number of boring PowerPoint presentations on the planet to decrease and the average presentation to become more exciting and more interesting.
Posted in Trends & Concepts | Tagged Absolutely Meaningless Comedy, anti-powerpoint party, BPO, Current Affairs, Enterprise Irregulars, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Research, Phil Fersht, SaaS, social networking, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing |
