By Phil Fersht on March 1, 2013
If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, dreamsource, Enterprise Irregulars, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Stephen Dubner, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on February 21, 2013
It’s never too late to find redemption… So if you haven’t been fired yet, here’s how to avoid it happening… Phil Fersht (HfS Research): So, Lee, we talk about more of a fluid evolving outsourcing relationship. How can we get there? Why is this industry stuck in the weeds in doing things and the way [...]
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Enterprise Irregulars, fersht, Global Business Services, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on February 19, 2013
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, dreamsource, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: State of the Outsourcing 2013, HR Strategy, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on January 11, 2013
We bring together the seven most most prominent sourcing savants to debate publicly the critical challenges facing sourcing today
Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on November 9, 2012
Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the “O” word once. That’s quite a feat, so let’s find out why…
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfSResearch.com Homepage, KPMG, Outsourcing, Outsourcing Heros, The Future of Outsourcing |
By Phil Fersht on October 16, 2012
And welcome back to our interview with KPMG’s Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Outsourcing Research, Phil Fersht, Shared Services and Outsourcing, The Future of Outsourcing |
By Phil Fersht on October 15, 2012
allow us to introduce Cliff Justice, KPMG’s very own kingpin of the extended enterprise, who’s calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industry
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Cloud Computing, Equaterra, Finance & Accounting BPO, Global Business Services, HfS, hfsresearch, horsesforsources, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing Heros, Phil Fersht, The Future of Outsourcing |
By Phil Fersht on May 9, 2012
Phil Fersht interviews Basab Pradan and Gaurav Rastogi on their new book “Offshore: India’s Services Juggernaut”
Posted in Business | Tagged basab pradhan, Business Process Outsourcing (BPO), Enterprise Irregulars, gaurav rastogi, Infosys, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Heros, Outsourcing Vendors, Sourcing Locations, Sustainabiity & Corporate Social Responsibility |
By Phil Fersht on May 1, 2012
ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT
Posted in Business | Tagged BPO, Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Security and Risk, The Future of Outsourcing, Webinar |
By Phil Fersht on January 17, 2012
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing |
