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Outsourcing Heros

Don’t miss tomorrow’s web-debate – The Future of BPO

Don’t miss tomorrow’s web-debate – The Future of BPO

By Phil Fersht on November 21, 2011

Are you ready for our next installment of HfS’ Live and Unfiltered series, broadcast live infront of the HfS Research community? Well… wait no longer for more no-holds-barred fun, no sponsors, no schmaltz, no selling – just good banter and discussion to share with our industry peers and colleagues.  Amd this time we’ll be debating [...]

Posted in Business | Tagged BPO, Engineering & Supply Chain Outsourcing, Outsourcing Events, Outsourcing Heros, Outsourcing Vendors, procurement, social networking, Sourcing Best Practises, The Future of Outsourcing | Leave a response

So… on which side of the fence sits Gideon Gartner?

So… on which side of the fence sits Gideon Gartner?

By Phil Fersht on July 5, 2011

So the Grandaddy of great big research, and (arguably) the founding father of today’s IT industry analyst business, Gideon Gartner, picked up on our recent post “Will the industry analyst business be dead in five years?”

Posted in Business | Tagged Confusing Outsourcing Information, Current Affairs, Enterprise Irregulars, gideon gartner, Outsourcing Heros, Outsourcing Research, Phil Fersht | 1 Response

SIG goes on tour to London Town... meet Euan Davis (HfS), Jamie Liddell (Outsource Mag), Michael Stock (BBC), John Transier (Unilever) and Dr. Bernd Huber (Google)

Join us in London for SIG’s Regional Roundtable

By Phil Fersht on April 12, 2011

This event represents SIG’s first major foray into the UK, and it promises to set new sourcing standards, featuring integral discussions on global business operations strategy, sourcing, shared services and BPO

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, procurement, Sourcing Best Practises | Leave a response

Let’s cut through the fluff and discover what’s really going in the sourcing industry

Let’s cut through the fluff and discover what’s really going in the sourcing industry

By Phil Fersht on January 25, 2011

The “Amazing Horse Race” is the ultimate public bloodbath of the sourcing industry, as the “Buy team” defends the title it gloriously won last year in Edinburgh. However this time it’s not going to be quite as easy…

Posted in Business | Tagged Absolutely Meaningless Comedy, Enterprise Irregulars, Outsourcing Advisors, Outsourcing Events, Outsourcing Heros, Outsourcing Vendors, Sourcing Best Practises, SSON, The Future of Outsourcing | Leave a response

Scott Golas, MadMan of digital media outsourcing

Scott Golas, MadMan of digital media outsourcing

By Phil Fersht on January 17, 2011

Centro is taking the function of advertising-process sourcing to an entirely new level with a new managed services offering, called MediaOps, that will enable advertisers to outsource their entire digital media operations, which are typically onerous t…

Posted in Business | Tagged Centro Advertising, Enterprise Irregulars, HfS, HfS Research, Horses For Sources, Industry-specific Outsourcing, Innovation in Outsourcing, Knowledge Process Outsourcing, mark reed-edwards, media buying, media planning, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, Phil Fersht, Scott Golas, Sourcing Best Practises, Transis MediaOps | Leave a response

Humbled, honored and embarassed!

Humbled, honored and embarassed!

By Phil Fersht on December 15, 2010

Phil Fersht has been voted analyst of the year by 150 analyst relations professionals at the Institute of Industry Analyst Relations

Posted in Trends & Concepts | Tagged BPO, Enterprise Irregulars, Horses for Sources company news, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing Heros, Outsourcing Research, social networking | 1 Response

“Cloud is bullsh*t” –  HCL’s CEO, Vineet Nayar, explains why he said just that

“Cloud is bullsh*t” – HCL’s CEO, Vineet Nayar, explains why he said just that

By Phil Fersht on December 5, 2010

Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today’s outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to n…

Posted in Featured Posts, Technology / Software | Tagged BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Vendors, SaaS, Sourcing Best Practises, The Future of Outsourcing | 6 Responses

Get your RFP response singing… with Jolie

Get your RFP response singing… with Jolie

By Phil Fersht on December 2, 2010

I recently heard a true tale being recounted where a service provider’s RFP response arrived at the prospective client’s headquarters with a child’s lolly-pop stick stuck to the opening page. Nothing beats first impressions when a provider declares its intention to be your service partner.  It’s like someone viewing your profile on an Internet dating site – if [...]

Posted in Business | Tagged Outsourcing Advisors, Outsourcing Heros, Outsourcing Vendors, Sourcing Best Practises | Leave a response

Everything you ever needed to know about today’s Finance and Accounting Outsourcing industry… but were afraid to ask

Everything you ever needed to know about today’s Finance and Accounting Outsourcing industry… but were afraid to ask

By Phil Fersht on November 27, 2010

Phil Fersht will reveal new HfS Research industry findings from its 2010 FAO deal review and present the views and intentions of several hundred HfS research subscribers. Stan Lepeak, Claudio Altini and Rick Bertheaud will give you the low-down from t…

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Industry-specific Outsourcing, Knowledge Process Outsourcing, Outsourcing Advisors, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, social networking, Sourcing Best Practises, The Future of Outsourcing, The Industry Speaks | Leave a response

Cutting to the chase with Capgem’s Chris Stancombe

Cutting to the chase with Capgem’s Chris Stancombe

By Phil Fersht on November 19, 2010

Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he help…

Posted in Business | Tagged Accenture, BPO, Capgemini, Captives and Shared Services Strategies, IT Outsourcing / IT Services, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors | Leave a response

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