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Outsourcing Vendors

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Step aside Magic Quadrant, hello Blueprint

By Phil Fersht on March 25, 2013

After three years of hard labor, we, at HfS, are proud to launch our first “HfS Blueprint” that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.

Posted in Featured Posts, Trends & Concepts | Tagged Blueprint, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Finance & Accounting BPO, HfS, Innovation in Outsourcing, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, The HfS Blueprint | 4 Responses

Jan 17th HfS Webinar: The seven influencers in sourcing saddle up for a second session

Jan 17th HfS Webinar: The seven influencers in sourcing saddle up for a second session

By Phil Fersht on January 11, 2013

We bring together the seven most most prominent sourcing savants to debate publicly the critical challenges facing sourcing today

Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | Leave a response

So… who’s got the bottle to buy HP’s BPO services business?

So… who’s got the bottle to buy HP’s BPO services business?

By Phil Fersht on November 27, 2012

In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Healthcare and Outsourcing, hp, HR Outsourcing, IT Outsourcing / IT Services, Outsourcing and Politics, Outsourcing Vendors, Phil Fersht, Talent in Sourcing, The Future of Outsourcing | 1 Response

It’s more about technology than ever for HR executives…

It’s more about technology than ever for HR executives…

By Phil Fersht on September 20, 2012

Our trusted friends, over at the HR department, haven’t given up the ghost in helping their organizations close these capability gaps either… and they look beyond service providers alone as the solution: they want to invest in better technology. So where better to spend your time that at the HR technology in Chicago from October 8-10, 2012, where Bill Kutik and crew will put on their annual ode to the world of…. HR technology.

Posted in Business, Featured Posts | Tagged Bill Kutik, Business Process Outsourcing (BPO), Enterprise Irregulars, HR, HR Outsourcing, HR Strategy, HR Technology Conference, HRO, IaaS and BPaaS, Naomi Bloom, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, PaaS, Pete Ackerson, SaaS, The Future of Outsourcing | Leave a response

It’s official:  the outsourcing industry has voted out its name (Part 1)

It’s official: the outsourcing industry has voted out its name (Part 1)

By Phil Fersht on September 5, 2012

HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for – that it’s time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the term

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, dropping the term outsourcing, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: Dropping the "O" Word, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Research, Outsourcing Vendors | Leave a response

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

By Phil Fersht on September 4, 2012

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, social networking, Sourcing Change Management, The Future of Outsourcing | Leave a response

Has HP bottled it?

Has HP bottled it?

By Phil Fersht on August 23, 2012

After a terrible quarter, someone in HP has made the decision to run and hide – to cancel their September analyst event – an unprecedented action for a leading tech services provider to take

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Current Affairs, EDS), Enterprise Irregulars, Hewlett-Packard, HfSResearch.com Homepage, hp, ibm, IT Outsourcing / IT Services, Meg Whitman, Outsourcing Events, Outsourcing Vendors | Leave a response

Give Infosys a break

Give Infosys a break

By Phil Fersht on August 3, 2012

Having petty stories, like this Infosys visa issue, being blown up in the media is only causing negative emotions and xenophobia to be stirred up needlessly in this year’s political melting-pot. We operate in a global business climate these days, in case anyone hasn’t noticed… it’s time to embrace and compete, not resist and fall further behind.

Posted in Business, Featured Posts | Tagged B-1, b1, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, Immigration, Infosys, IT Outsourcing / IT Services, ITO, offshoring, Outsourcing and Politics, Outsourcing Vendors, Politics, Visa | 2 Responses

Building a BPO sales team in today’s market – a waste of time?

Building a BPO sales team in today’s market – a waste of time?

By Phil Fersht on June 11, 2012

Seems to me everyone is out there desperately looking for sales superstars. Do they exist? Is it worth the time and effort to find them, only to be disappointed at least half the time?

Posted in Business | Tagged BPO, Enterprise Irregulars, IT Outsourcing / IT Services, Outsourcing Vendors | 1 Response

SAP ruptures the procurement universe by scooping up Ariba

SAP ruptures the procurement universe by scooping up Ariba

By Phil Fersht on May 22, 2012

With its $4.3 billion cash offer, SAP answered every procurement technologist’s question, “Who is going to buy Ariba?” While this acquisition will rupture the procurement technology universe, HfS believes the real question that supply chain and finance professionals must ask is, “Now that SAP finally has a credible commerce network, can I eliminate and automate processes I’ve been busily outsourcing?”

Posted in Business, Featured Posts | Tagged Ariba, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, filippone, HfS, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Vendors, PaaS, procurement, SaaS, sap, sapariba | Leave a response

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