Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?
2013: A new dawn for a maturing outsourcing industry Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, the largest-ever research survey focused on IT and business function outsourcing, clearly shows that [...]
Talent Sourcing fool me twice, shame on me
McKinsey says we are already critically short of “data scientists” even as the hype about Big Data takes off. IBM goes even further and says we are short talent in every aspect of what Cognizant calls the SMAC stack (social, mobile, analytics and cloud). Around the world. If it feels like deja vu all over [...]
Are YOU ready for dreamSource?
Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring
Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word
Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the “O” word once. That’s quite a feat, so let’s find out why…
Who’s rising above the W-I-T-C-H hunt?
Have you been observing the fascinating scramble going on over in India for supremacy in the IT services space? By the time this year is out, it’s highly likely that Cognizant will have leapfrogged both Infosys to take the number two spot behind TCS: So what’s driving this shifting landscape? Let’s take a look at the key [...]
The great outsourcing talent-chasm: 57% of service provider staff don’t understand their clients’ businesses
In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today’s global marketplace.
News Analysis: Infosys Buys Lodestone for $350M
Global outsourcing and Bangalore Infotech bellwether Infosys (NASDAQ:INFY), announced its agreement to purchase Zurich-based Lodestone Management Consultancy for $350M. A quick analysis of the news reveals: Infosys strengthens its EMEA and SAP presence. Lodestone brings 850 employees which 750 are front line delivery personnel. 200 clients. Lodestone’s 200 clients span industries such as life [...]
The Static Outsourcing Market
“Is it just us, or does the outsourcing sector evolve much slower than other tech sectors?” asked a client recently. “Yes and No” I replied. “Many companies sign multi-year contracts, then renew with incumbents so there is a definite feel of status quo. But I have worked with several clients over the last decade and [...]
Outsourcing and the Circle of Trust
A colleague told me about an outsourcing firm which refuses to adopt SaaS for internal operations because they do not external eyes having access to their data. The irony is seemingly lost on them that their own staff can eye data of hundreds of their customers! And not sure they realize a trend I saw [...]
Is outsourcing success an oxymoron?
Phil Fersht and his team wrote a pretty stern column recently : “Let’s cut to the chase here – “outsourcing”, for most buyers, is like purchasing a wedding dress – a one-time transaction followed by seven years of relationship struggles and future legal wrangles.” I have been married 22 years and it’s so easy to [...]
