CRM Watchlist 2012 Winners – Customer Service Strikes Again
What we have so far:CRM Watchlist 2012 Pt 1A – The Big GunsCRM Watchlist 2012 1B – The Big Guns AgainCRM Watchlist 2012 – The Winners ListCRM Watchlist 2012 - Let the Reviews Roll: The Top of the TopCRM Watchlist 2012 Winners – The GeneralistsCR…
The Social Revolution Has Just Begun
Depending on whom you ask, 2011 was either the year of the iPad or the year of social. The truth is that they were and are equally weighted because they are catalysts for each other, and while each can exist without the other, imagining such a thing is like trying to imagine a world where [...]
Cloudforce New York and the Rise of the Social Enterprise
I was sitting in the “blogpound” at Cloudforce New York, the seating area where Salesforce.com considerately places press, analysts and bloggers along with tables, power and Wi-Fi, when it dawned on me. Despite all the articles, blogs and books (and Paul Greenberg’s ceaseless public speaking) dedicated to the social media phenomenon in CRM, we may [...]
CRM Watchlist 2012: The Preseason is Underway
Okay, maybe I miss baseball season too much. Maybe just using the word “preseason” gives me a comfort level that is just…well…comforting, but regardless of my real reasons for saying “preseason” (ahhhh, so nice…), this is the first round of the CRM Watchlist for 2012 – an assessment of the companies that I find important that will [...]
Our Work is Done Here, Right?
The recently concluded Dreamforce conference in San Francisco might have been the most successful CRM conference ever. That’s not hyperbole. I have been at some major events in the last ten years that rival this year’s Dreamforce. For instance, whenever Siebel had a user conference that was also major. But a lot has happened since [...]
As customer engagement evolves, Social CRM poised for major growth
Summary: With the Social CRM industry expected to top $1 billion in revenue in 2012, it’s growing faster that just about any other segment of social business. Yet the classic challenges of dealing with newly empowered customers but slow-evolving enterprise processes are likely to mean plenty of lost opportunity. To catch up, how can companies better [...]
CRM Idol
The CRM Idol competition starts this week. If you aren’t aware here’s the basic rundown. It’s the brainchild of Paul Greenberg who is no stranger to the speaking circuit and a believer in making CRM entertaining. Idol, as the name implies, is a competition focused on emerging companies and its purpose is to identify one [...]
Social CRM in context: Expert panel discussion
At last week’s CRM Evolution 2011 conference, held in New York, I moderated a panel discussion called Disruption and the Lean, Mean CRM Machine. You can watch the entire panel by clicking the player embedded below. The panel covered key trends including cloud, mobile, social, and “big data” to explain how they fit within the context [...]
The Confusing World of Social Business
I have the privilege of working with two gentlemen that put most “thought leaders” to shame. I am referring, of course, to Emanuele Quintarelli and Sameer Patel. They are not only very bright in their perceptions of Social Business, but very active in helping make the changes that matter. While I spend my time figuring [...]
Announcing The Constellation SuperNova Awards
THE GENESIS Today, we announce an award that celebrates and recognizes leaders who have overcome the odds to successfully apply emerging and disruptive technologies for their organizations. In Search of Protostars Most award programs recognize the technology suppliers for their advancements in the market. Few, if any programs, have recognized individuals for their courage in [...]
