By Paul Greenberg on June 20, 2012
I’m presuming that you’ve read Chapter 1 a.k.a. the first post on this. If not, here’s the link. Go do that now. If you’re reading this in the book form, I know you’ve read it because this says Chapter 2 and who reads Chater 2 before C…
Posted in Business, Featured Posts | Tagged Enterprise Irregulars, Influencer Guide, influencer relations, influencers, Investor relations, Klout, microsoft, netsuite, oracle, PeerIndex, Public relations, sap, Social Media | Leave a response
By Paul Greenberg on May 14, 2012
What this post is not is a discussion of how to determine influence. I’m going to leave that to my dear friend and brilliant scientist, Dr. Michael Wu, the Chief Scientist at Lithium. He, far better than Klout, PeerIndex and any of the other so-called influence indices, knows how to look at and determine the [...]
By Chris Selland on February 24, 2011
I’ve been writing about Klout and the broader topic of social scoring for a while now, but after last week’s piece in the Boston Globe, the level of consumer awareness of the site has stepped up dramatically. What is Klout? In short, it’s an algorithm that assigns anyone (or anything) owning a Twitter handle with [...]
Posted in Featured Posts, Trends & Concepts | Tagged Contact Center, CRM, influence, influencers, Klout, marketing, PeerIndex, RightNow Technologies, salesforce.com, SCRM, Social influence, Twitter | Leave a response
By Denis Pombriant on February 18, 2011
Have you heard about Klout.com? I bet you have because the Twittersphere did what it does best when friend Esteban Kolsky brought our attention to an article in the Boston Globe about social scoring upstarts Klout.com and PeerIndex.net in Friday morning’s edition (“Ascent of the social-media climbers”). Kudos to Kolsky who lives in the Rockies [...]
By Chris Selland on February 3, 2011
Interesting post from David Armano today – a demonstration of how marketers are beginning to use Klout and other scoring engines such as PeerIndex to target ‘influential’ consumers. We’re still quite far from marketing nirvana. For instance: * His name is ‘David’ not ‘armano’ * He professes to have little to no interest in basketball [...]
By Chris Selland on January 11, 2011
Klout’s announcement of an $8.5M round is a clear sign that social ‘scoring’ – and the development and utilization of effective and accurate ‘influence’ metrics in order to more effectively support and service customers – is an idea whose time has come.
By Chris Selland on January 7, 2011
‘Influence’ is a hot topic these days and rightfully so – but I’ve become a firm believer that influence is less and less about individual experts and more in highly-participative community environments.