Innovation Management
I titled the post “Innovation Management”, but I intend to focus as much on the activity as on the underlying system. While innovation management is the name we use in our just released Social Business Taxonomy (IDC Doc #230541, currently subscription required, but shortly will be posted here). I’m a little wary of using “management” [...]
Accounts Payable, The Role of Process, The CustomerNever Think Bloodless
As anyone who knows me, knows (me), I speak at a lot of conferences. I get the opportunity – and never see it as anything less than a true “thank you” opportunity – to put out my sometimes saw-toothed thoughts in front of hundreds of thousands of people a year – and they often genuinely [...]
It’s a Connected World
This blog’s overriding interest is in the use of Web technologies to connect people in business. As we start to wrap up another year, I’d like to draw your attention to a couple of useful resources that show how connected…
Simple errors and big consequences, same procedure as always.
Hat tip to Eapen Thomas who pointed me to this year’s commencement speech at Stanford’s School of Medicine given by Atul Gawande. Here is an excerpt of what he told the graduating class: We’ve been obsessed in medicine with having…
Is Collaboration About Content, Process or Goals?
With its acquisition announced last week of enterprise social networking vendor CubeTree, Successfactors provides a new answer to the question I posed here a couple of months back: Can Enterprise 2.0 Apps Stand Alone?. At the time, I wrote there was an “unresolved question whether collaboration gets subsumed into content management or process management.” Successfactors [...]
Happiness and a better Enterprise Software Data Model
Funny thing, seems the human brain uses same tricks as Enterprise Software to save disk space 
Thanks to Zia I found Daniel Kahneman at Ted’s site (go see): Kahneman’s premise being “confusion between experience and memory: basically it’s between…
A New Vision for SOA Governance: A Focus on the Social Aspect
It almost a truism that cultural and organizational factors — these include politics, information silos, “tribal” interests, and effective change management — generally determine the success or failure of a major IT initiative in most organizations today. While “big bang” strategic projects and infrastructure upgrades are notoriously fraught with peril, particularly when it comes to [...]
Getting Business Process Value From Social Networks #GartnerBPM
For the last session of the day, I attended Carol Rozwell’s presentation on social network analysis and the impact of understanding network processes. I’ll be doing a presentation at Business Rules Forum next month on social networking and BPM, so this is especially interesting even though I’ll be covering a lot of other information besides [...]
Hidden costs of unstructured processes #GartnerBPM
Elise Olding and Carol Rozwell kicked off the afternoon with a session on the hidden costs of unstructured processes: although a lot of focus of BPM efforts (time and money) is on structured processes, as much as 60% of an organization’s processes are unstructured – and probably also unmonitored, unmanaged, unknown and unruly.
Gartner defines unstructured [...]
BPM in Times of Rapid Change #GartnerBPM
For the next couple of days, I’m at the Gartner BPM Summit in Orlando. Jim Sinur and Janelle Hill gave the opening keynote this morning on BPM in times of rapid change, starting with a view of the global economy: basically, it’s down this year, although not as bad as expected, and the leading economic [...]
