Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
20 Ways the Falling Euro May Impact Sourcing, Procurement and Supply Chain Strategies (Part 3)
Please click here for Part 1 and Part 2 of this series.
As our analysis of 20 ways in which the falling Euro and Eurozone volatility might impact sourcing, procurement and supply chain strategies continues, we’ll turn our attention to…
Capgemini Procurement BPO: Realizing Platform/Category Returns From the IBX Acquisition (Part 3)
Please click here to see Part 1 and Part 2 of this series covering the latest from Capgemini.
In this post, we’ll dig into Capgemini’s current and planned technology offerings and strategy. To begin, IBX places its “cloud procurement”…
Infy procures Portland to soup up its sourcing
InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.
If you were too hungover to join our predictions webcast, here’s the replay
In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay. You can also download your copy of the slides here. And if you can’t be bothered to listen to any of it, here were some of our predictions* highlights: 1. Outsourcing Providers will [...]
IBM embellishes its B2B commerce empire… by acquiring Emptoris
There will be technical weenies that exhort today’s acquisition of Emptoris by IBM as yet another acquisition that will cause cosmetic commerce IP networks to collide in a dizzying array of cloudy business models. With $20 billion allocated to their acquisition war chest, IBM’s incoming CEO clearly intends to accelerate commerce particles until a thick blue [...]
Announcing Commodity Edge — a New Type of Sourcing and Procurement Conference
I’d wager that among Spend Matters readers, I’ve probably attended more procurement and supply chain conferences than most. Yet virtually no events I’ve been to have had a consistent focus on economic and commodity outlooks specificall…
As InfosysBPO reaches the $500m mark, is it ready for the big-time?
InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.
Don’t miss tomorrow’s web-debate – The Future of BPO
Are you ready for our next installment of HfS’ Live and Unfiltered series, broadcast live infront of the HfS Research community? Well… wait no longer for more no-holds-barred fun, no sponsors, no schmaltz, no selling – just good banter and discussion to share with our industry peers and colleagues. Amd this time we’ll be debating [...]
Why outsourcing professionals must stay in touch with the 99%
Like everyone else, I am disturbed by the economic and social instability with which our world currently finds itself. While the 2008 crash saw us all face a major economic and fiscal reality-check, 2012′s landscape will see us move beyond bailouts and credit downgrades to a world where governments and business leaders need to deal with [...]
