Going commando: Four signs of CRM failure
CRM failure remains a significant problem in many organizations. For that reason, it’s important to explore why so many of these projects do not achieve their potential. Related: CRM failure rates: 2001-2009 For this reason, I asked Jill Dyché, a Partner with IT services and management consulting firm, Baseline Consulting to write a guest post [...]
Workday, SaaS, and Failure: ‘A matter of trust’
Software as a service (SaaS) vendor, Workday, which sells human resources applications, recently had a 15-hour outage, during which time its system was unavailable to customers. In an unusual twist, this post is about success and not failure. Background. The story begins when I heard about the outage through an anonymous source. To learn more, [...]
