Can I have your phone number too?
I trade business cards like I traded baseball cards before the designated hitter and division play. So I get to see the broad diversity in how people arrange their information for public consumption. There isn’t much under the sun that you can do differently with cards these days and for many companies — like mine [...]
Reengineering Work: Obliterate AND automate
I have been invited to moderate a customer panel on next-gen BPO at the Cognizant Community event next week. The theme of the conference is The Future of Work”. When I look at the wide range of industries represented on the panel, the economic models behind today’s BPO, the technologies which are influencing every business [...]
