By R "Ray" Wang on March 15, 2010
Recent Conversations With Executives Confirm Demand For Social CRM
Good news! Organizations see an opportunity to tap into the proliferation of social networking channels for their CRM initiatives. Speaking with 23 business leaders over the past 10 days, it became obvious that Social CRM initiatives were top of mind for a few reasons:
Pressure from the boardroom. [...]
Posted in Software | Tagged advertising agencies, Apps Strategy, best practices, business process transformation, Change Management, customer relationship management (CRM), eCommer, ECommerce, enteprise apps, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, marketing agencies, Monday's Musings, R "Ray" Wang;, rwang0, SCRM, Social CRM, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on March 8, 2010
Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a [...]
Posted in Featured Posts, Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, R "Ray" Wang;, rwang0, software as a service, Software Ecosystems, software escrow, Software Insider, Software Insider Index, Software Insider Index®, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, SoftwareInsider, support, Technical support, value
By R "Ray" Wang on March 5, 2010
Analyzing The Demand For Use Cases In Social CRM
Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM. On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...]
Posted in Business, Featured Posts | Tagged Altimeter Group, Brent Leary, collaboration, collaboration insights, crm, crowdsourced R&D, customer experience management, customer relationship management (CRM), Dion Hincliffe, early adoptions, early movers, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Erin Kinikin, Esteban Kolsky, evangelizables, extended collaboration, groundswell, hollistic approach, innovation, innovation insights, John Lovett, John Ragsdale, Josh Weinberger, marketing, Marshall Lager, near tipping points, Nenshad Bardoliwalla, Oliver Marks, Paul Greenberg, peer-to-peer unpaid armies, proacitve social lead generation, R "Ray" Wang;, rapid social marketing response, rapid social sales response, rwang0, sales, seamless customer experience, service, Social Business Software, social campaign tracking, Social CRM, social customer insights, social event management, social marketing insights, social sales insights, social service, social support, social support insights, social technologies, Software Insider, support, Susan Scrupski, VIP experience
By R "Ray" Wang on March 2, 2010
Single Instance ERP Harder And Harder To Justify
The holy grail of an ERP implementation used to be the single instance deployment. However, market forces, a move to adopt new disruptive technologies, slow pace of innovation from incumbent vendors, and high maintenance fees have changed many organization’s perspectives. Add a slew of rapidly changing business requirements [...]
Posted in Business, Featured Posts | Tagged agresso, analytics, Apps Strategy, AspenTech, baan, best practices, BPCs, Business Models, business requirements, business value, Cincom, CIO, Deltek, disruptive, disruptive technologies, enteprise apps, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, Epicor, erp, geographic requirements, IBS, IFS, industry requirements, Infor, innovation, Intentia, IQMS, JD Edwards, Lawson, Lawson M3, Lawson S3, Maconomy, maintenance fees, MAPICS, Meridian Systems, Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, Mincom, modernization, netsuite, next gen cio, next gen IT leaders, OpenAir, oracle, PeopleSoft, Planview, Plex, purpose built, QAD, R "Ray" Wang;, regulatory compliance, reporting, ROI, rwang0, SaaS, SAP B1, SAP Business All-In-One, shelfware, single instance erp, Software Insider, SYSPRO, SyteLine, tax requirements, Tenrox, two-tier ERP, Ultimate Software, Uncategorized, Unit4, workday
By R "Ray" Wang on February 24, 2010
The Year Of SaaS Shows… And Yes, In This Economy.
The recession continued to take its toll on software sales with a slight impact to the SaaS vendors. Growth rates have come down from the high 30’s to the low 20’s. But with “flat” the new growth metric in this down economy, results remain impressive. Traditional [...]
Posted in Business | Tagged Ariba, Blackboard, Concur, customer bill of rights, Deltek, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, i2, I2 Technologies, IFS, JDA Software, Lawson, Lawson Software, Manhattan Associates, netsuite, oracle, QAD, Quarterly Financial Tracker, R "Ray" Wang;, revenues, RightNow, rwang0, SaaS, SaaS Bill of Rights, salesforce.com, sap, SII, SII®, software as a service, Software Insider, Software Insider Index, Software Insider Index®, Software Vendors, Taleo, Ultimate Software, vendor financing
By R "Ray" Wang on February 22, 2010
Apps Users Seek Third Party Maintenance For Cost, Value, and Service
Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1). Key factors stem from (see Figure 2.):
Continuing cost pressures. Budgets continue to be at [...]
Posted in Featured Posts, Software | Tagged 3PM, Amdahl, anti-trust, Apps Strategy, Christine A. Varney, contract negotiations, contract strategy, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Geac, Grace Consulting, ibm, industry trade groups, Infor, Infor Flex, Infor Global Solutions GmbH, intellectual property, ip, It's the relationship, It's the relationship stupid!, Joaquín Almunia, Lawson, Lawson Global Users Group, Lawson Software, Léo Apotheker, lessons learned, license credits to new products, license fees, license management, license parking, license policy, license returns, maintenance fees, Maintenance Hike, Microsoft Business Solutions, Microsoft Dynamics, Monday's Musings, netCustomer, OAUG, Quest, Quest User Group, R "Ray" Wang;, rimini street, rwang0, sap, SAP Enterprise Support, Seth Ravin, Software, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software pricing, Software Vendors, Spinnaker, subscription pricing, SUGEN, support, Third Party Maintenance, upgrades, user groups, users, vendor strategy
By R "Ray" Wang on February 17, 2010
Chatter represents both a collaboration application and platform
Announced at the 2009 Dreamforce conference in November, Chatter represents both a collaboration application and platform. Software built on the Force.com platform will gain the collaboration capabilities. Solutions in AppExchange will be able to use profiles, real time streams, and other API’s. Some key features include:
Aggregating streams [...]
Posted in Software | Tagged AppExchange, Apps Strategy, beta, Business 2.0, chatter, Cloud, Cloud Computing, collaboration, collaboration software, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Facebook, google, Google Wave, ibm, Linked In, Marc Benioff, Microsoft Outlook Social Connector, News Analysis, office productivity, Project Vulcan, R "Ray" Wang;, rwang0, SaaS, SaaS Bill of Rights, SaaS offensive, SaaS strategies, salesforce.com, SoftwareInsider, user strategy, vendor strategy
By R "Ray" Wang on February 11, 2010
New Changes Hint At Hasso’s Priorities
In a not surprising update, SAP makes changes to Executive Board and management. Here are the changes:
Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011.Point of View (POV): Gerhard’s been a long-timer at SAP with 30 [...]
Posted in Business | Tagged Apps Strategy, bill mcdermott, business execs, CEO, Co-CEO, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, erp, Gerhard Owald, Hasso Plattner, innovation, Jim Hagemann Snabe, John Schwarz, Léo Apotheker, license policy, maintenance fees, Maintenance Hike, oracle, Peter Lorenz, R “Ray” Wang;, rwang0, SaaS, SaaS Integration, sap, SAP Business By Design, SAP Enterprise Support, SoftwareInsider, Uncategorized, user groups, vendor strategy, vishal sika
By R "Ray" Wang on February 7, 2010
Rumors began circulating early this weekend that Léo Apotehker’s contract would not be renewed. The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details. A few key facts:
SAP moves back to Co-CEO management structure. Bill McDermott, head of field organization and Jim Hagemann Snabe, [...]
Posted in Business, Featured Posts | Tagged bill mcdermott, CEO, Co-CEO, enterprise software, erp, Jim Hagemann Snabe, Léo Apotheker, resignation, rwang0, sap, Software, SoftwareInsider, visha, vishal sika
By R "Ray" Wang on February 3, 2010
IBM Adds A Leading Customer Data Integration/MDM Pioneer To Its Master Information Management Arsenal
With arguably 10 master information management acquisitions since 2003, IBM continues to push towards its goal of adaptive master data management (MDM) (see Figure 1). The recent acquisition of Initiate Systems comes after the heals of Oracle’s purchase of SilverCreek Systems in [...]
Posted in Business | Tagged acquisitions, Ascential Systems, Bill Conroy, cdi, CrossAccess, customer data integration, data integration, data quality, Datactics, dbMotion, DI, DQ, DWL, EII, EMC, Enterprise apps strategy, Healthvision, hp, ibm, ibm software group, information management, initiate systems, Kalido, LAS, Lombardi, master data management, mdm, mergers, Mergers And Acquisitions, microsoft, News Analysis, oracle, PIM, product information management, R "Ray" Wang;, Raytheon, rwang0, sap, SoftwareInsider, SRD, Talend, Trigo, Unicorn, Venetica, Visionware
