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Is there value in enterprise gamification? - Part Two

Is there value in enterprise gamification? – Part Two

By Michael Fauscette on April 15, 2013

In part one of this post we looked at what enterprise gamification is and some of the methods and techniques that can be used. In this post I am focusing on what types of things you can actually do with…

Posted in Business, Featured Posts | Tagged collaboration, Customer, employee, engagement, gamification, Loyalty, Motivation, performance, sales | Leave a response

The 48 Types of VP Sales.  Make Deadly Sure You Hire the Right One.

The 48 Types of VP Sales. Make Deadly Sure You Hire the Right One.

By Jason M. Lemkin on April 2, 2013

Oy, the VP of Sales.  The toughest hire.  Such a high failure rate.  I want to help. So this is the third in our series.  The first post is What a Great VP of Sales Actually Does.  So you expect the right things, and hire your rockstar at the right time to do the right [...]

Posted in Business | Tagged Entrepreneurship, SaaS, SaaStr, sales, startups | Leave a response

Technology and the Effective Marketer (Part 3)

Technology and the Effective Marketer (Part 3)

By Michael Fauscette on April 1, 2013

In part three of this series I’ll focus on customer intelligence driven marketing and the proper use of data. In the “information economy,” data is created at an unbelievable pace, but to make some reasonable business use of that data is challenging. The concept of being a data driven business isn’t new, but  there are [...]

Posted in Featured Posts, Trends & Concepts | Tagged Big Data, Business, context, CRM, Customer, data, decisions, marketing, real-time, sales, SCRM, smart data, socbiz, techmarketer, transactions | Leave a response

What a Great VP Sales Actually Does.  Where The Magic Is.  And When to Hire One.

What a Great VP Sales Actually Does. Where The Magic Is. And When to Hire One.

By Jason M. Lemkin on February 12, 2013

In SaaS, #1 most common mishire, with a bullet, is the VP/head of sales.  In fact, there a VC saying that I used to really hate.  It goes something like “You’ve Got to Get Past the Carcass of Your First VP of Sales” or “It’s The Second VP of Sales When You Really Start Selling” [...]

Posted in Business | Tagged Entrepreneurship, SaaS, SaaStr, sales, startups | Leave a response

B2B Marketers Need To Get Real About Social Media and Customer Engagement

B2B Marketers Need To Get Real About Social Media and Customer Engagement

By Louis Columbus on January 21, 2013

B2B marketers need to get more focused on how fast their prospects and customers are changing as a result of social media.  It’s time to question long-held assumptions and look to social media as a means to connect with prospects and customers more effectively. Getting Beyond PDFs to see Prospects As People In 2013, its clear B2B prospects are already much more selective [...]

Posted in Business, Featured Posts | Tagged Caterpillar, CMO, Facebook, linkedin, Louis Columbus' blog, marketing, mobile, Penton Media, sales, salesforce, salesforce.com, Social Media, Tech, Wall Street Journal, YouTube | 7 Responses

Sales Productivity Kickoff

Sales Productivity Kickoff

By Denis Pombriant on January 16, 2013

We are at it again and why not?  It’s the start of another year and people are doing predictable things like having kickoffs of all sorts of things.  I just launched a new website and several new initiatives in research and thought leadership so I am no exception.  I am drinking the Kool-Aide, eating my [...]

Posted in Business, Featured Posts | Tagged Retail, sales, Social Media | Leave a response

Sense and Respond and the New Way of Selling

Sense and Respond and the New Way of Selling

By Michael Fauscette on September 17, 2012

Okay, I started this out with a lie, this isn’t a new way to sell at all. The sense and respond approach to selling is as old as business itself. Think about an old fashion "mom and pop" business, it…

Posted in Business, Featured Posts | Tagged behavioral modeling, CRM, omni-channel, predictive, sales, SCRM, sense and respond, socbiz, Social, social business | Leave a response

The False Dichotomy of B2C and B2B

The False Dichotomy of B2C and B2B

By Jeff Nolan on September 4, 2012

The segmentation of business (B2B) and consumer (B2C) behaviors is a false dichotomy to begin from, what really matters is the customer lifecycle and renew-ability of the relationship. Is a purchase cycle highly deliberative in nature, does the post transaction phase focus on repetition of purchase or a shift to services and add-ons, how does the retail experience inform purchases, and much more

Posted in Business, Featured Posts | Tagged B2B, B2C, channels, enterprise software, marketing, SaaS, sales | 1 Response

Trends: The Battle For CMO Mind Share

Trends: The Battle For CMO Mind Share

By R "Ray" Wang on August 2, 2012

Marketing and Advertising Budgets Are The New Land Grab Constellation Research, Inc. predicts that the global advertising market (paid search, display, and classified) will hit $125B by 2015.   While IT budgets continue to stay flat, marketing budgets are up.  Warc’s recent Global Marketing Index (GMI) entered positive territory in March 2012.  Consequently, the heat [...]

Posted in Business, Featured Posts | Tagged $KANA, acquisition, acquisitions, adobe, analytics, Apps Strategy, B2B, B2C, best of breed, best practices, BI, Big Data, BigData, brand monitoring, Business Analytics, business intelligence, Business process, business process outsourcing, Chief Customer Officer, Chief information officer, Chief Marketing Officer, CIO, CMO, CoIT, Constellation Research, Consumerization of IT, CRM, CustExp, customer engagement, Customer Experience, customer relationship management, CXP, Dell, Digital Marketing Transformation, disruptive, disruptive technologies, Disruptive technology, Eloqua, engagement, Engagement Apps, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, From Transaction To Engagement, google, HubSpot, IT budgets, marketing, marketing agencies, Marketing Automation, Marketo, mergers, Mergers And Acquisitions, oracle, R "Ray" Wang;, rwang0, sales, sales force automation, salesforce.com, SAS, SAS Institute, social analytics, social business, Social Business Software, Social CRM, social marketing insights, socialytics, Software Insider, SoftwareInsider, Unica, user strategy, vendor strategy | Leave a response

News Analysis: Lithium Technologies Adds $53M in Financing

News Analysis: Lithium Technologies Adds $53M in Financing

By R "Ray" Wang on January 5, 2012

New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing.  The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play [...]

Posted in Business | Tagged #socialenterprise, Apps Strategy, Benchmark Capital, CIO, CMO, Constellation Research, Constellation Research Inc., Customer Experience, customer experience management, customer service, Customer Support, DAG ventures, e20, e2conf, Emergence Capital, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Greenspring Associates, innovation, lithium, Lithium Technologies, marketing, Marketing Automation, New Enterprise Associates, Peter Sonsini, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, Shasta Ventures, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialbusiness, Tenava Capital | Leave a response

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