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By Paul Greenberg on March 15, 2010
Image credit: Inside Social
I ordered an iPad last Friday right after Apple finished updating their site so that I could. Just to set the record straight, I’m not a fanboy though I have 2 iMacs, an iPhone and a Macbook Pro 13″ with a solid state drive. But, then again, I’m writing this post on [...]
Posted in Featured Posts, Trends & Concepts | Tagged apple, Customer Collective, iPad, Marc Benioff, salesforce.com, sap, Social Media, sugarcrm, Uncategorized
By Sig Rinde on March 10, 2010
Imagine an Enterprise App with UI design lifted from World of Warcraft? A tad gothic? But games work, kids dive into them in droves and never seem to scratch their heads. Electronic games now being a bigger industry than the…
Posted in Software | Tagged benioff, brp, enterprise apps, enterprise software, salesforce.com, ui, user interface, Web/Tech, World of Warcraft
By Zoli Erdos on March 9, 2010
I’m at the Google Campfire One event where they’ve just announced the Google Apps Marketplace. The site is live now, feel free to browse. The speculation is now over, this is Google’s answer on whether they will enter the Business Applications market – they just did, with an entire ecosystem of Partners.
The new Marketplace fills [...]
Posted in Featured Posts, Software | Tagged AppExchange, crm, echosign, echosystem, erp, force.com, freshbooks, google, google apps, google apps marketplace, marketplace, netsuite, partners, SaaS, salesforce.com, smb, sme, zoho
By Zoli Erdos on March 9, 2010
If you think I am here to spill the beans, you’re wrong. On a purely speculative level, if there is some news to come, and if there is an embargo related to it, then I respect that. And it’s all a big IF.
So no, I am simply dusting off an old post I wrote [...]
Posted in Trends & Concepts | Tagged accounting, all-in-one, AppExchange, Atlassian, bbd, Business ByDesign, business software, crm, enterprise software, google, google apps, lightweight software, netsuite, On Demand, SaaS, salesforce.com, sap, small business suite, smb, sme, software as a service, zoho
By Paul Greenberg on March 5, 2010
Once in awhile there is something that isn’t only important coming out of the vendor community but actually kind of refreshing. Given my right-brained proclivities, I didn’t think it would come from the world of contracts (that’s a Ray Wang specialty), but interestingly enough it does.
RightNow released the details of its new Customer Service Agreement [...]
Posted in Business, Featured Posts | Tagged Altimeter Group, CRM Best Practices, crm vendors, customer service, Deconstructing the Process, Industry Analysis, RightNow, RightNow CSA, SaaS, salesforce.com, sla, software as a service
By Phil Wainewright on March 4, 2010
I’m at the top of London’s totemic Gherkin landmark tower listening to SaaS CRM vendor RightNow’s announcement of what it calls the ‘Cloud Services Agreement’. CEO Greg Gianforte is challenging SaaS and software vendors to emulate a proposition that, to me, always should have been on the table from every reputable SaaS vendor. Essentially, RightNow is promising [...]
Posted in Business | Tagged Business Model, Business Models, crm, RightNow, salesforce.com, software as a service, software licensing
By Thomas Otter on February 27, 2010
My blogging mojo had left the building for a while, but for better or worse it returned today.
When I speak to enterprise software vendors they often moan about Excel. They say it is not secure, and that most spreadsheets contain errors. They preach about the dangers of information silos, of decisions made on old and [...]
Posted in Featured Posts, Software | Tagged design, enterprise software, erp, excel, Facebook, microsoft, oracle, salesforce.com, sap, shelfware, software as a service, Spreadsheet, ui, usability
By Vinnie Mirchandani on February 26, 2010
Marc Benioff asks “Why isn’t all enterprise software like Facebook?”. And Charles Zedlewski of SAP responds a better question should be “Why isn’t all enterprise software like amazon?” Hey, it is good that enterprise software is looking to more consumery…
Posted in Trends & Concepts | Tagged Consultants, enterprise software, erp, Facebook, innovation, Marc Benioff, microsoft, oracle, ROI, salesforce.com, sap, usability
By Charles Zedlewski on February 25, 2010
Salesforce’s Marc Benioff was his usual provocateur self with his post on Techcrunch “The Facebook Imperative” where he asserted that “Why isn’t all enterprise software like Facebook?” is the important question he will wrestle with this decade. Let me humbly submit that we can probably wrap this up a little faster than that.
1. [...]
Posted in Featured Posts, Software | Tagged Amazon, enterprise software, Facebook, Marc Benioff, salesforce.com
By R "Ray" Wang on February 24, 2010
The Year Of SaaS Shows… And Yes, In This Economy.
The recession continued to take its toll on software sales with a slight impact to the SaaS vendors. Growth rates have come down from the high 30’s to the low 20’s. But with “flat” the new growth metric in this down economy, results remain impressive. Traditional [...]
Posted in Business | Tagged Ariba, Blackboard, Concur, customer bill of rights, Deltek, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, i2, I2 Technologies, IFS, JDA Software, Lawson, Lawson Software, Manhattan Associates, netsuite, oracle, QAD, Quarterly Financial Tracker, R "Ray" Wang;, revenues, RightNow, rwang0, SaaS, SaaS Bill of Rights, salesforce.com, sap, SII, SII®, software as a service, Software Insider, Software Insider Index, Software Insider Index®, Software Vendors, Taleo, Ultimate Software, vendor financing
