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By R "Ray" Wang on February 22, 2010
Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1). Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to [...]
Posted in Featured Posts, Technology / Software | Tagged 3PM, Amdahl, anti-trust, Apps Strategy, Christine A. Varney, contract negotiations, contract strategy, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Geac, Grace Consulting, ibm, industry trade groups, Infor, Infor Flex, Infor Global Solutions GmbH, intellectual property, ip, It's the relationship, It's the relationship stupid!, Joaquín Almunia, Lawson, Lawson Global Users Group, Lawson Software, Léo Apotheker, lessons learned, license credits to new products, license fees, license management, license parking, license policy, license returns, maintenance fees, Maintenance Hike, Microsoft Business Solutions, Microsoft Dynamics, Monday's Musings, netCustomer, OAUG, Quest, Quest User Group, rimini street, sap, SAP Enterprise Support, Seth Ravin, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software pricing, Software Vendors, Spinnaker, subscription pricing, SUGEN, support, Technology / Software, Third Party Maintenance, upgrades, user groups, users, vendor strategy |
By R "Ray" Wang on February 11, 2010
New Changes Hint At Hasso’s Priorities In a not surprising update, SAP makes changes to Executive Board and management. Here are the changes: Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011.Point of View (POV): Gerhard’s been a long-timer at SAP [...]
Posted in Business | Tagged Apps Strategy, bill mcdermott, business execs, CEO, Co-CEO, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, erp, Gerhard Owald, Hasso Plattner, innovation, Jim Hagemann Snabe, John Schwarz, Léo Apotheker, license policy, maintenance fees, Maintenance Hike, oracle, Peter Lorenz, SaaS, SaaS Integration, sap, SAP Business By Design, SAP Enterprise Support, SoftwareInsider, user groups, vendor strategy, vishal sika |
By R "Ray" Wang on November 30, 2009
DSAG project team and project leader departure could signal disagreement with methodology not SUGEN
SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year. As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December. However, two key SUGEN KPI project sponsors [...]
Posted in Business | Tagged 3rd party maintenance, Apps Strategy, benchmark performance, Business suite 7, contract negotiations, contract strategy, customer bill of rights, customer service, DSAG, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, erp, It's the relationship, It's the relationship stupid!, lessons learned, license fees, license policy, long term apps strategy, maintenance fees, Maintenance Hike, News Analysis, oracle, procurement, rimini street, SaaS, sap, SAP Enterprise Support, software licensing, software licesing and pricing, software pricing, Software Vendors, Spend Management, SUGEN, Third Party Maintenance, user groups, users, vendor strategy |
By R "Ray" Wang on November 25, 2009
Building Innovation With And Around Your SAP Environment Keynote summary: Pace of change continues to increase in market forces, work dynamics, business models, and pace of technology adoption. Innovation is essential in this market. There’s a tonne of innovation at SAP. Management and politics keep it from coming out. Users need to tap into innovations [...]
Posted in Business | Tagged Apps Strategy, business execs, Business suite 7, contract negotiations, contract strategy, customer advisory boards, enhancement requests, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, erp, innovation, license fees, maintenance fees, oracle, role of user groups, SaaS, sap, SAP Business Suite 7, SAP Enterprise Support, SAP User Group UK & Ireland, software contract reviews, Software Ecosystems, software licensing, software licesing and pricing, Speaker Notes, user conference, user event, user group events, user groups, users |
By R "Ray" Wang on November 24, 2009
SAP users in UK and Ireland remain equally skeptical about SAP
(Photos by R Wang & Insider Associates, LLC. Copyright © 2009 All rights reserved.)
The SAP user group hosted its annual event. Conversations with 37 clients reflect the following broad trends in the UK and Ireland:
SAP users remain skeptical about benefits promised by SAP [...]
Posted in Technology / Software | Tagged Apps Strategy, business execs, Business suite 7, contract negotiations, contract strategy, customer advisory boards, enhancement requests, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, erp, license fees, maintenance fees, role of user groups, sap, SAP Business Suite 7, SAP Enterprise Support, SAP User Group UK & Ireland, software contract reviews, Software Ecosystems, software licensing, software licesing and pricing, user conference, user event, user group events, user groups, users |
