Microsoft and Salesforce are over 60% of all Gartner CRM Inquiries
Every year Gartner receives an average 100,000 inquiries from their valued end-user clients on a wide variety of IT topics. Their most recently released series of statistics is included in Inquiry Analytics Statistics: Topic and Vendor Mind Share for Software, 4Q12 published March 13th of this year. Ten geographic regions and eight industries are also tracked, [...]
People first: Cloud HRM and talent management
In 1951, the world’s first business computer was switched on at the London headquarters of J Lyons & Co, a food and catering giant that, with its chain of popular tea shops, had been the Starbucks of wartime Britain. Named LEO (for Lyons Electronic Office), its main role was processing payroll and inventory. Around the [...]
IBM’s mobility play: MobileFirst
One of the big talking points at this year’s IBM Pulse was IBM’s recent unveiling of its new platform for mobile, MobileFirst. My colleague James covers the announcement in details on his RedMonk blog, but I thought I’d talk a bit about the GreenMonk perspective, as we haven’t covered mobile here very much to-date, and [...]
Why the mid-market is the mother-in-law of outsourcing
When is comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.
Business Process 21C: The Jackhammer Tales
Over the past few months I’ve begun to reflect upon how I arrived here at the intersection of process and innovation in the Enterprise. It occurred to me that everything I learned as a researcher, a writer, and an industry observer in the services provider space (my pre-Internet career) now had great bearing on what [...]
Enterprise software and the curse of vendor sameness
Enterprise software vendors talk in pithy, some would say pseudo-sophisticated, language designed to impress prospects, customers, and influencers in the market. Almost all enterprise vendors use terms like the following as symbols to convey broader meaning, despite offering little or no content to the reader: Time to value Continuous innovation Accelerated solutions Big data Mobile first Increase [...]
Demystifying Cloud Vendors
Cutting through the hype of cloud vendors starts by evaluating how ready their Cloud Services, enabling technologies and Professional Services are to serve customers today. That’s one of the key take-aways from a recent webinar I attended titled How Cloud Computing Changes the Vendor Landscape by David Mitchell Smith, VP and Fellow last week. The [...]
Social Business Predictions for 2013
This year, for the first time, the IDC social business team produced a set of top ten predictions for social business as a part of the annual predictions cycle. We’re holding a webinar at noon ET today to discuss them,…
Infor: a grown-up stealth start-up
I have known Charles Phillips, CEO of Infor for going on 2 decades now. He was a polymath way before I wrote a book celebrating them. He has computer science and law degrees in addition to an MBA. He is on the board of a media company, a museum, a jazz organization and a charity. [...]
There Are No Stars On A Failed Project!
There was quite a lot of discussion on Twitter and in the blogosphere earlier this week about a major payroll project disaster plaguing the State of California government. That discussion broadened to include tales of more failed payroll as well as ERP and various other large-scale systems projects. If you want to immerse yourself in tales of such disasters, [...]
