Why it’s a miracle we’re yet to see any BPO/ITO security disasters
And have you considered how many people are touching your critical data assets, with multiple providers comprising hundreds of thousands of employees around the globe managing many of your back office business and IT operations? Have you given any thought to what their subcontractors are doing, whether they present any data privacy or compliance risks that aren’t covered by your contract with your primary provider?
And then there were six… meet the sourcing savants on the seventeenth
ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT
Flashback kicks the myth of Apple invincibility squarely in the jewels
One of the critical areas we believe is too-frequently neglected in today’s business operations planning is security and risk. With the amount of data flitting between hundreds of global locations and millions of servers -to how much risk are your operations, today, being exposed? How many local and regional regulations are you flouting? How [...]
In case you missed today’s webcast on Business Platforms, here’s the re-run
Thanks to Robert McNeill (HfS), Shawn Riegsecker (Centro Media), Paul Roehrig (Cognizant) and Bob Law (HP) for an excellent discussion today on Business Platforms. Here’s the re-run:
Can BPO really function in the Cloud? Join us for a Webcast on March 14
Business Platforms are supposed to represent the “fusion of the benefits provided by standard business processes, Cloud computing and SaaS in a singular managed service delivery model”. Well… you’ve heard all the hype about “Business Platforms”, now it’s time for the real talk, so please join us for our webcast on March 14th at 10:00 AM ET,
What the passing of SOPA could mean for your business
Click here to listen to Friday’s excellent web-discussion involving HfS Research’s own (and definitely not SOPA-rific) Jim Slaby and Terametric’s tera-fic Chris Selland. And for those of you who can’t be bothered, here were the main points of note: * SOPA/PIPA have worthy anti-piracy goals, but are highly problematic in technological, political, legal, and commercial terms. They [...]
What are Business Platforms and why they represent the future of outsourcing
We’ve been talking about Platform BPO, Cloud BPO and every other permutation of BPO for a very, very long time. So what’s changed, we hear you cry Buyers are ready to standardize business processes “Please mind the innovation gap”… click here to find out what Business Platforms are and why they represent the future of outsourcing [...]
Why outsourcing professionals must stay in touch with the 99%
Like everyone else, I am disturbed by the economic and social instability with which our world currently finds itself. While the 2008 crash saw us all face a major economic and fiscal reality-check, 2012′s landscape will see us move beyond bailouts and credit downgrades to a world where governments and business leaders need to deal with [...]
