Here Comes desk.com
Yesterday Salesforce.com unveiled its newest offering, desk.com, a complete rewrite of Assistly, a company and product that Salesforce bought last September. Desk.com completely replaces Assistly in the market and it is designed to be a light weight/light cost customer service solution for the SMB market. The idea has about as many legs as a millipede. [...]
CRM Idol 2011 Finalists Reviews #2 – The Americas Redux
Okay, yesterday we had the first of the two Americas finalists for your perusal. Now the last two. I’d say Slainte but that sounds ridiculous and has something to do with drinking, so I’m not saying it. However, we have two wild and crazy foxes – Stone Cobra and Get Satisfaction. Stars in their own [...]
Dreamforce 2011, the Recap
The multitude of clouds floating around on light poles, buses, and buildings in San Francisco are coming down and the sounds of Metallica have stopped echoing in the streets as people (over 40,000 of them) flock to the Bay Areas’…
Previewing Dreamforce
People keep calling me to ask what Salesforce is going to announce and Dreamforce. My standard answer is, how would I know? I get briefings like a lot of analysts but in a situation like this you usually have to promise to hold the news until the company makes its announcements. This is not new [...]
Zuora and Salesforce in Pact
Zuora and Salesforce.com announced today a new offering that highlights the strengths of each company and delivers new functionality to the telecommunications industry. Zuora for the Communications Industry is a solution based on the Force.com platform that handles billing, payments and customer care for telco and related industries’ customers. This makes a lot of sense [...]
Salesforce Radian6 Deal Analysis
Salesforce had a busy last week first buying Radian6 for a king’s ransom ($326 large) and then announcing a partnership with Intuit to resell its CRM pre-integrated with QuickBooks. As I write this there is at least one more interesting announcement in the wings but I am under NDA and not sure when that announcement [...]
More on Salesforce and Radian6
All the chatter about the Salesforce acquisition of Radian6 is quite interesting. A couple of postings from people I respect make good points. First Joe Payne, CEO of Eloqua: “Conspicuously absent from Salesforce’s network of role-specific “Clouds” is one that centers on the marketing function. Is the Radian6 acquisition the beginning of a Salesforce Marketing [...]
Salesforce Snaps up Radian6
Salesforce.com announced a short time ago that it acquired Radian6 for $326 million. The deal has terms and you can find them here. The big questions about the acquisition are why and what is the future likely to be. First the why. The easy answer is that it can. Salesforce is generating cash and it [...]
Salesforce to Acquire Radian6 – The Uber Moves continue
For the last several months, there has been a rumor, always denied that salesforce.com was going to acquire Radian6. In my direct conversations with various people, I was told it wasn’t the case. But today, it is now the case. And it is a blockbuster move on behalf of both parties. Needless to say with [...]
The Human Cloud
I spent the past week in the clouds attending Salesforce.com’s Dreamforce conference. Salesforce likes to categorize its products into different "clouds", like sales cloud (sales force automation), service cloud (customer service system), data cloud (crowdsourced contact data), etc. In fact…
