By R "Ray" Wang on January 5, 2012
New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing. The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play [...]
Posted in Business | Tagged #socialenterprise, Apps Strategy, Benchmark Capital, CIO, CMO, Constellation Research, Constellation Research Inc., Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, DAG ventures, e20, e2conf, Emergence Capital, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Greenspring Associates, innovation, lithium, Lithium Technologies, marketing, Marketing Automation, New Enterprise Associates, Peter Sonsini, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, Shasta Ventures, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialbusiness, Software Insider, SoftwareInsider, Tenava Capital |
By Michael Fauscette on November 30, 2011
Okay, I’m not the first person to write about this idea, but it has been on my mind lately, so I wanted to share my perspective on what I think is a very important change that is starting to occur for businesses and customers. The social customer is a term that is used quite a [...]
Posted in Business, Featured Posts | Tagged Business, Customer, SCRM, service, socbiz, Social, social web |
By Michael Fauscette on October 26, 2011
I titled the post “Innovation Management”, but I intend to focus as much on the activity as on the underlying system. While innovation management is the name we use in our just released Social Business Taxonomy (IDC Doc #230541, currently subscription required, but shortly will be posted here). I’m a little wary of using “management” [...]
Posted in Featured Posts, Trends & Concepts | Tagged ideasourcing, ideation, innovation, Innovation management, Knowledge Management, Management, open innovation, portfolio, process, product, project management, service |
By R "Ray" Wang on August 28, 2011
The Social Business (Social Enterprise) Moves Beyond The 18 Use Cases Of Social CRM As social media adoption continues to move from mainstream to pervasive ubiquity, enterprises will begin to benefit from these advancements in the consumerization of IT (CoIT). Just 18 months ago, early use cases identified 18 Use Cases for Social CRM (SCRM). [...]
Posted in Business, Featured Posts | Tagged #DF11, #socialenterprise, Apps Strategy, CIO, CMO, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, e20, e2conf, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, HCM, HR, HR Tech, Human Capital Management, Human resources, innovation, marketing, Marketing Automation, Monday's Musings, Monday’s Musings, PLM, product lifecycle, project based solutions, projects, Public relations, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider |
By Tom Foydel on February 23, 2011
Fellow enterprise irregular and friend Vinnie Mirchandani wrote recently about the cost of travel for system integration or implementation work. Having spent 9 years as an Oracle consulting and road warrior I have a lot of experience with the fatigue, health issues and project timeline issues related to consultant travel. One of the reasons we [...]
Posted in Business | Tagged Cloud Computing, collaboration, Consulting, netsuite, Project team, remote work, SaaS, service, webconferencing |
By Bob Warfield on January 12, 2011
There is a bit of a joust on between Gartner, GigaOm, and likely others over the recent Gartner Magic Quadrant for Cloud Infrastructure. The Internet loves a good fight! Gartner launched their magic quadrant with some fanfare on December 22. Immediately after the holidays, on January 4, GigaOm’s Derrick Harris threw down the gauntlet by [...]
Posted in Featured Posts, Technology / Software | Tagged Amazon Web Services, analysts, aws, Cloud, data center, gartner, Industry analyst, Magic Quadrant, SaaS, service, strategy |
By Bob Warfield on January 10, 2011
Every now and again I see the old chestnut trotted out that Software has no marginal cost. It’s used for all sorts of reasons. The gut feeling that it is true is probably at the heart of most people’s justification for why piracy is okay, for example, not that I’m saying most people think it’s [...]
Posted in Business, Featured Posts | Tagged App Store, Cloud, Cloud Computing, debate, marginal cost, rebuttal, Revenue, SaaS, service, software as a service, software cost, software marginal cost, venture |
By Bob Warfield on January 9, 2011
My title is a bit of a play on ReadWriteWeb’s title about the Risk of a Free Service, but I raise the issue in all seriousness because I think we should be looking not at the seller (hey, at this price, this was not exactly a sale from strength) but at the buyer. Dennis Howlett, [...]
Posted in Business | Tagged customer service, dimdim, Enterprise Irregulars, enterprise software, M&A, Mergers & Acquisitions, ReadWriteWeb, SaaS, salesforce.com, service, Social Media, venture |
By Bob Warfield on August 27, 2010
My head is starting to hurt with all the back and forth among my Enterprise Irregulars buddies about the relationships between the complex concepts of Multitenancy, Private, and Public Clouds. A set of disjoint conversations and posts came together like the whirlpool in the bottom of a tub when it drains. I was busy with [...]
Posted in Business, Featured Posts, Technology / Software | Tagged Amazon, Cloud, data center, EC2, enterprise software, grid, multicore, multitenancy, platforms, SaaS, service, software as a service, tenancy debate, VMware |
By R "Ray" Wang on March 5, 2010
Analyzing The Demand For Use Cases In Social CRM
Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM. On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...]
Posted in Business, Featured Posts | Tagged Altimeter Group, Brent Leary, collaboration, collaboration insights, crm, crowdsourced R&D, customer experience management, customer relationship management (CRM), Dion Hincliffe, early adoptions, early movers, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Erin Kinikin, Esteban Kolsky, evangelizables, extended collaboration, groundswell, hollistic approach, innovation, innovation insights, John Lovett, John Ragsdale, Josh Weinberger, marketing, Marshall Lager, near tipping points, Nenshad Bardoliwalla, Oliver Marks, Paul Greenberg, peer-to-peer unpaid armies, proacitve social lead generation, rapid social marketing response, rapid social sales response, sales, seamless customer experience, service, Social Business Software, social campaign tracking, Social CRM, social customer insights, social event management, social marketing insights, social sales insights, social service, social support, social support insights, social technologies, Software Insider, support, Susan Scrupski, VIP experience |
