The great outsourcing talent-chasm: 57% of service provider staff don’t understand their clients’ businesses
In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today’s global marketplace.
The Ultimate State Of Outsourcing: 1,350 industry stakeholders have spoken!
We’ll be uncovering the results of the new HfS Research survey of 1,350 industry leaders on the State of Outsourcing in 2011.
Friday Rant: The Straight Dope on Procurement and Supply Chain Conferences (Part 1)
I’m often asked my opinion on events and conferences. While I’ve
tackled this subject on Spend Matters a number of times, it
seems that I?m getting more and more questions lately from providers
about what events they should sponsor this year…
