Seven lessons to learn from Amazon’s outage
As of the latest update this afternoon on Amazon’s Service Health Dashboard, only a handful of customers are still waiting for their EBS and RDS instances to be restored after Thursday’s harrowing outage. But for everyone involved (not least Amazon’s own operations staff) it’s been a very long four days (see latest Techmeme discussion). What [...]
Cloud computing (still) needs a bill of rights
Back in December, after Amazon summarily pulled the plug on WikiLeaks using its servers for alleged violations of terms and conditions, the CTO of Fujitsu Technology Solutions wrote that the action constituted a serious threat to the business of cloud computing: “If a provider can terminate its service that easily, then it is doing exactly [...]
Policy and the cloud
Every time I get into a discussion about security and trust in cloud computing these days, I end up talking about service level agreements. People considering cloud computing rightly worry about whether their data is going to be secure, and private, and accessible when they need it. The umbrella term they use for that is [...]
RightNow’s New Customer Service Agreement Genuinely Important
Once in awhile there is something that isn’t only important coming out of the vendor community but actually kind of refreshing. Given my right-brained proclivities, I didn’t think it would come from the world of contracts (that’s a Ray Wang specialty), but interestingly enough it does. RightNow released the details of its new Customer Service [...]
Gmail Back Up: World Did Not End
It’s back, and, as Sandy pointed out in her comment above, the apocalypse did not take place, despite a sense of doom that comes from being disconnected in the 21st century. It will be interesting to see why Gmail went down. It will also be interesting, with this being the latest example of a free [...]
