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By R "Ray" Wang on January 16, 2012
Public Outrage Grows Over Lax Privacy Polices At Popular Social Networking Sites Recent actions by social networking leaders in the market place have brought new attention to a user’s privacy rights. Despite the fact that these sites provide a freemium service to users, abuse and arrogance of a user’s privacy rights combined with user ignorance [...]
Posted in Featured Posts, Technology / Software | Tagged B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, Big Data, bill of rights, Chief Collaboration Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Sales Officer, CHRO, CIO, collaboration software, Constellation Research, COO, customer bill of rights, Digital identity, disruptive, disruptive technologies, Disruptive technology, early adopters, Electronic Privacy, Emerging Technologies, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, EU, Facebook, Federal Trade Commission, future of work, google, GooglePlus, Identity management, linkedin, Matrix Commerce, Monday's Musings, Next Gen Customer, Privacy, Privacy Rights, R "Ray" Wang;, rwang0, social business, Social Business Software, social business strategist, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on January 5, 2012
New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing. The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play [...]
Posted in Business | Tagged #socialenterprise, Apps Strategy, Benchmark Capital, CIO, CMO, Constellation Research, Constellation Research Inc., Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, DAG ventures, e20, e2conf, Emergence Capital, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Greenspring Associates, innovation, lithium, Lithium Technologies, marketing, Marketing Automation, New Enterprise Associates, Peter Sonsini, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, Shasta Ventures, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialbusiness, Software Insider, SoftwareInsider, Tenava Capital |
By R "Ray" Wang on December 7, 2011
Purpose and Intent Much hype surrounds the topic of gamification. Often seen as a technique to add engagement to existing tasks, projects, marketing campaigns, and initiatives, the term gamification unfortunately lacks the seriousness it deserves. This report seeks to change the point of view and demonstrate where gamification plays a role in the enterprise. More [...]
Posted in Technology / Software | Tagged Badgeville, Big Door, BunchBall, Cloud, Cloud Computing, Constellation Research, Constellation Research Inc., ConstellationRG, Consumerization of IT, crm, CrowdTwist, customer engagement, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), Design thinking, disruptive, disruptive technologies, Disruptive technology, early adopters, Engage, engagement, Engagement Apps, Enterprise Gamification, gamification, iActionable, NextGenCXP, R "Ray" Wang;, R “Ray” Wang;, Research Report, Research Summary, rwang0, SaaS, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on October 25, 2011
The Acquisition Machine Heads To The Public Cloud Users gathered at the Customer Summit 2011 at the Broadmoor Hotel woke up to the shocking announcement that Oracle (NASDAQ: ORCL) announced a $1.43B acquisition of leading SMB CRM vendor RightNow Technologies (NASDAQ: RNOW) today. According to Thomas Kurian, “Oracle is moving aggressively to offer customers a [...]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Apps Strategy, Art Technology Group, ATG, CIO, Cloud, Cloud Computing, Cloud options, CMO, Constellation Research, crm, customer engagement, Customer Experience, Customer Relationship Management, customer relationship management (CRM), customer service, customer service; -business, Customer Support, enterprise applications, enterprise apps, Enterprise Business Apps, enterprise software, mergers, Mergers And Acquisitions, News Analysis, oracle, Oracle CRM On Demand, Oracle Fusion Apps, Oracle Fusion Middleware, R "Ray" Wang;, R “Ray” Wang;, RightNow, RightNow Technologies, rwang0, social business, Social Business Software, Social CRM, social technologies, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on September 20, 2011
First Inaugural Awards Designed to Celebrate the Explorers, Pioneers, and Unsung Heroes Who Successfully Put Technology to Work SAN FRANCISCO, CA, September 20, 2011—Constellation Research, Inc., announces 29 Protostar winners, representing the 2011 SuperNova award semifinalists. Chosen from a pool of more than 70 applicants, these individuals are recognized as among the few that have [...]
Posted in Business | Tagged Activision, AICPA, AMP Pty Ltd., API Healthcare, Aristocrat, best practices, Bordine's, brand monitoring, Business Analytics, business intelligence, business technology, business value, CEO, CFO, Chirch Global Manufacturing, Christiana Care Health System, CIO, Cloud, Cloud BPO, Cloud Computing, Cloud options, CMO, collaboration, Constellation Research, Constellation SuperNova Awards, Consumer Tech, Consumerization of IT, Core4 Research, CRM Magazine, Dell Computer, disruptive, disruptive technologies, Disruptive technology, Emerging Technologies, Enterasys, enterprise software, enterprise strategy, Fetch Technologies, Flextronics Inc., giftgaff, Gilt, Huntington Bank, innovation, innovation insights, Inteva Products, ITS, Jefferson County Colorado, Kelly Services, mobile, mobile enterprise, Preferred Unlimited, Psion, R "Ray" Wang;, R “Ray” Wang;, rwang0, Shape Corporation, social analytics, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social media monitoring, social sales insights, social technologies, socialytics, Software Insider, Sony Electronics, Texas Instruments, Ultimate Software, XSP |
By R "Ray" Wang on August 29, 2011
Welcome to an on-going series of interviews with the people behind the technologies in Social Business. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here. Parker Harris, Co-Founder and Executive VP of Technology Biography Parker Harris founded salesforce.com along with [...]
Posted in Business | Tagged #DF11, $crm Salesforce.com, Cloud, Cloud Computing, Co-Founder, Constellation Research, crm, Customer Relationship Management, customer relationship management (CRM), data.com, database.com, disruptive, disruptive technologies, Disruptive technology, Dreamforce, e20, e2conf, Enterprise 2.0, enterprise applications, enterprise apps, Executive Profiles, Forbes, Parker Harris, R "Ray" Wang;, R “Ray” Wang;, Radian 6, Radian6, rwang0, SaaS, SCRM, social business, Social Business Software, Social CRM, software as a service, Software Insider, SoftwareInsider, Thursday's Tech Showcase, Thursday’s Tech Showcase |
By R "Ray" Wang on August 29, 2011
Welcome to an on-going series of interviews with the people behind the technologies in Social Business. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here. Alan F. Nugent, CEO Mzinga, Inc Biography Alan (Al) Nugent is the Chief Executive Officer of [...]
Posted in Business | Tagged Al Nugent, collaboration, collaboration software, Constellation Research, disruptive, disruptive technologies, Disruptive technology, e2conf, Enterprise 2.0, Executive Profiles, Forbes, Mzinga, R "Ray" Wang;, rwang0, SCRM, social business, Social Business Software, Social CRM, Software Insider, SoftwareInsider, Thursday's Tech Showcase, Thursday’s Tech Showcase |
By R "Ray" Wang on August 28, 2011
The Social Business (Social Enterprise) Moves Beyond The 18 Use Cases Of Social CRM As social media adoption continues to move from mainstream to pervasive ubiquity, enterprises will begin to benefit from these advancements in the consumerization of IT (CoIT). Just 18 months ago, early use cases identified 18 Use Cases for Social CRM (SCRM). [...]
Posted in Business, Featured Posts | Tagged #DF11, #socialenterprise, Apps Strategy, CIO, CMO, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, e20, e2conf, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, HCM, HR, HR Tech, Human Capital Management, Human resources, innovation, marketing, Marketing Automation, Monday's Musings, Monday’s Musings, PLM, product lifecycle, project based solutions, projects, Public relations, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider |
By R "Ray" Wang on August 24, 2011
Two New Products Improve Entry Points for Gamification Adoption Bunchball, a leading gamification vendor in the Silicon Valley, is best known for its Nitro gamification platform which organizations use to implement game mechanics across social networks, mobile applications, and websites. Today the solution reaches more than 70 million unique users and creates 2.3 billion actions [...]
Posted in Technology / Software | Tagged #DF11, BunchBall, Cloud, Cloud Computing, Consumerization of IT, crm, customer engagement, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), Design thinking, early adopters, gamification, News Analysis, Nitro elements, Nitro for salesforce, R "Ray" Wang;, R “Ray” Wang;, rwang0, SaaS, salesforce.com, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Software Insider, SoftwareInsider |
