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By R "Ray" Wang on January 16, 2012
Public Outrage Grows Over Lax Privacy Polices At Popular Social Networking Sites Recent actions by social networking leaders in the market place have brought new attention to a user’s privacy rights. Despite the fact that these sites provide a freemium service to users, abuse and arrogance of a user’s privacy rights combined with user ignorance [...]
Posted in Featured Posts, Technology / Software | Tagged B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, Big Data, bill of rights, Chief Collaboration Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Sales Officer, CHRO, CIO, collaboration software, Constellation Research, COO, customer bill of rights, Digital identity, disruptive, disruptive technologies, Disruptive technology, early adopters, Electronic Privacy, Emerging Technologies, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, EU, Facebook, Federal Trade Commission, future of work, google, GooglePlus, Identity management, linkedin, Matrix Commerce, Monday's Musings, Next Gen Customer, Privacy, Privacy Rights, R "Ray" Wang;, rwang0, social business, Social Business Software, social business strategist, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, Software Insider, SoftwareInsider, vendor strategy |
By Chris Selland on January 10, 2012
All customers are not created equal. Nor are visitors to your website, followers of your Twitter feed, or ‘Like’rs of your Facebook page. While companies often give lip service to providing all customers and prospects equal allocations of resources and attention, the truth is that resources are limited – people, money, time. These limitations force [...]
Posted in Business, Technology / Software, Trends & Concepts | Tagged Customer Relationship Management, influence, Influence Scoring, Influencer Marketing, Klout, SCRM, Social CRM, Terametric |
By R "Ray" Wang on January 5, 2012
New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing. The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play [...]
Posted in Business | Tagged #socialenterprise, Apps Strategy, Benchmark Capital, CIO, CMO, Constellation Research, Constellation Research Inc., Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), customer service, Customer Support, DAG ventures, e20, e2conf, Emergence Capital, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Greenspring Associates, innovation, lithium, Lithium Technologies, marketing, Marketing Automation, New Enterprise Associates, Peter Sonsini, R "Ray" Wang;, R “Ray” Wang;, rwang0, sales, sales force automation, service, Shasta Ventures, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialbusiness, Software Insider, SoftwareInsider, Tenava Capital |
By Paul Greenberg on December 26, 2011
I have to tell you up front – this is not strictly a forecast. There are elements of a forecast – a few likely trends for 2012 are embedded in the piece. But just so expectations are clear, this is more of an assessment of what I think is an important shift in Social CRM [...]
Posted in Business, Featured Posts, Trends & Concepts | Tagged 2012 Predictions, crm, Customer Relationship Management, gamification, social business, Social CRM |
By Dion Hinchcliffe on December 21, 2011
It’s that time of year again. Enterprise social media has had an impressive ramp-up in 2011 as well as being well-poised for a banner year in 2012. However, along the way, social business has become a very broad topic indeed, covering a wide range of topics that ranges from social marketing and Social CRM to [...]
Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged 2012 Predictions, Social CRM, social marketing, Social Media |
By Chris Selland on December 9, 2011
This recent post from Useful Social Media entitled ‘Is Twitter the call centre of the future?’ illustrates a trend we’ve seen a great deal of recently while working with various Terametric clients, prospects and speaking at events. Specifically, that the power of Twitter as a communications vehicle isn’t necessarily limited to the Marketing department, and [...]
Posted in Technology / Software | Tagged crm, Customer Relationship Management, customer service, SCRM, Social CRM, Social network, Twitter |
By R "Ray" Wang on December 7, 2011
Purpose and Intent Much hype surrounds the topic of gamification. Often seen as a technique to add engagement to existing tasks, projects, marketing campaigns, and initiatives, the term gamification unfortunately lacks the seriousness it deserves. This report seeks to change the point of view and demonstrate where gamification plays a role in the enterprise. More [...]
Posted in Technology / Software | Tagged Badgeville, Big Door, BunchBall, Cloud, Cloud Computing, Constellation Research, Constellation Research Inc., ConstellationRG, Consumerization of IT, crm, CrowdTwist, customer engagement, Customer Experience, customer experience management, Customer Relationship Management, customer relationship management (CRM), Design thinking, disruptive, disruptive technologies, Disruptive technology, early adopters, Engage, engagement, Engagement Apps, Enterprise Gamification, gamification, iActionable, NextGenCXP, R "Ray" Wang;, R “Ray” Wang;, Research Report, Research Summary, rwang0, SaaS, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, Software Insider, SoftwareInsider |
By Jeff Nolan on November 9, 2011
I will apologize in advance for the length of this post… there is a lot to write about the journey. Back in April I read on Paul Greenberg’s ZDNet column that he was organizing a competition called CRM Idol for companies in the social CRM market space. He had pulled together an impressive roster of [...]
Posted in Business | Tagged crm, CRM Idol, CRMIDOL, Get Satisfaction, Social CRM |
By Paul Greenberg on November 7, 2011
Alright, I'm not going to keep you in any kind of suspense. I'm going to let you know from the get go who won. Though please go to the CRM Idol website for more coverage of the winners.
The Winners
In the Americas – Get Satisfactio…
Posted in Business, Featured Posts, Technology / Software | Tagged crm, CRM Idol, CRMIDOL, Customer Relationship Management, Get Satisfaction, Social CRM |
By Susan Scrupski on October 26, 2011
Once again, I had the great pleasure to work with my colleagues on an XPLANATiON with our Social Business Council members. We interviewed a core group of our members to identify the attributes that comprise the whole of the socially optimized business. I think you will agree, the results are fabulous. Where are you on [...]
Posted in Trends & Concepts | Tagged Enterprise 2.0, social business, social business design, Social Business Intelligence, Social CRM, socially-optimized business, Trends Research |
