By Paul Greenberg on February 17, 2014
The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…
By Paul Greenberg on January 22, 2014
“As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need.” Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist’s Lifetime Achievement Award.
Posted in Business, Featured Posts | Tagged Amazon, Amazon Web Services, Amazon.com, Brent Leary, Consumerization, CRM Watchlist, CRM Watchlist 2014, customer service, E-Commerce, Jeff Bezos, Mayday, Social Enterprise | 3 Responses
By Michael Fauscette on December 20, 2013
Here’s another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. I’ve written and talked about this for some time, so none of it should be particularly new. In…
By Paul Greenberg on November 15, 2013
November 30 is the deadline for CRM Watchlist 2014 – so the time is drawing close. Want to know what to do and what to say? Read on to get some insight and also see what works and what doesn’t. AND who won last year.
By Paul Greenberg on November 7, 2013
Jive is on the upswing, if JiveWorld 2013 is any indicator. See what you think by looking at what they are doing and what they need to do.
By R "Ray" Wang on October 21, 2013
tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013, the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas. (An analysis of the broader Tibco announcements can be found from my colleague […]
Posted in Technology / Software | Tagged 2013, Apps Strategy, Cathay Pacific, Chief Collaboration Officer, Chief Customer Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, collaboration, collaboration software, e20, e2conf, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise social networks, enterprise software, enterprise strategy, ESN, event report, future of work, Google Drive, Interport Police, Jive Software, KPN, Microsoft SharePoint, Moxie, Mzinga, News Analysis, Nielsen Company, partnerships, R "Ray" Wang;, rwang0, schneider electric, socbiz, social business, Social Business Software, Social Enterprise, social enterprise apps, social technologies, Software Insider, SoftwareInsider, t-mobile, The Men's Warehouse, The Nielsen Company, Thomson Reuters, tibbr, Tibco, TIBCO Software, Tibco Tibbr, user conference, user event, users, vendor events, vendor strategy, yammer, Yellow Pages Group
By Michael Fauscette on August 23, 2013
The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.
By Paul Greenberg on July 1, 2013
In the latest of a breathtaking series of acquisitions, Adobe announces their intent to acquire CRM Watchlist 2013 winner Neolane, a leader in the marketing technology space. Paul Greenberg explains what this means for the market, the companies – and t…
By Paul Greenberg on July 1, 2013
Conference Coverage Okay, I admit it. I failed. I broke a promise. I wanted to provide individual coverage for each of the conferences that I’ve attended in the last 2 months or so, but there are so many I just couldn’t keep up. I covered SugarCRM SugarCon 2013, Infor, and Infusionsoft and didn’t get to Clarabridge, Lithium LiNC, NetSuite […]
Posted in Business, Featured Posts | Tagged Clarabridge, enterprise software, InfusionSoft, lithium, netsuite, nsw13, Pegasystems, sap, sapphirenow, Social Enterprise, SugarCon, sugarcrm | 2 Responses