Five Conferences 2013: SugarCRM next up
SugarCRM has been one of the nicest success stories in the CRM industry, often taking what were seemingly difficult steps and turning it into gold. There are at a nodal point and have a couple of things that they have to do to cross over to the next l…
CRM Watchlist 2013 Winners: Heading in the right direction
The ‘Young and Hot’ group includes two CRM Idol 2012 winners – Artesian Solutions and Crowdtap – and those companies who didn’t win but are worth being on a radar.
CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1
There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…
CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics
This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…
CRM Watchlist 2013 Winners: Customer Service Served Hot
We have three winners and four repeats. Huh? Well, 2012 winner Sword Ciboodle was acquired by KANA who also won last year. But this year our winners – KANA, Moxie and Parature – have far more daunting tasks than they ever did before. Herculean if you w…
CRM Watchlist 2013 Winners: Sweetest Suites Part 1 of 3
We’ve now done the Lifetime Achievement Award,which is my feel good award too. But now we begin the hardcore reviews (now, now…) with salesforce.com and Microsoft. They won and they always have an impact. But in 2013, there are things they have to d…
CRM Watchlist 2013 Lifetime Achievement: IBM Institute for Business Value
In a lot of ways this gives me an enormous amount of pleasure. It’s my second annual CRM Watchlist Lifetime Achievement Award and it goes to an organization that has had long term and continuous (meaning year over year) impact on the business world especially that focusing around customer facing industries and practitioners. Last year, [...]
Sizing up social business for 2012
Without a doubt, organizations of all sizes encountered social media in more of its various forms last year than ever before. Whether it was the marketing team or customer care looking to expand the reach of their traditional channels…
2012: The Year in Enterprise Software
As we move into 2013 it’s time to take a look back and see what major events shaped and changed enterprise software in 2012. It was an active year, particularly from the standpoint of continued consolidation in the enterprise software…
Appian Version 7 – It’s All About Social
Appian’s V7 is available for customer download this week, having been used by some initial customers as early as last month, and internally at Appian since October, but they don’t plan a big marketing push until the new year. However, I was able to listen in on a webinar for their customers yesterday that described [...]
