Talk of the Web
There’s been a lot of activity on the Web and in our industry in the last week and I thought it might be fun to try and tie at least some of it together. Much of it in one way or another involves Facebook—or FB as the proposed ticker symbol suggests. Part of an email [...]
Don’t miss tomorrow’s web-debate – The Future of BPO
Are you ready for our next installment of HfS’ Live and Unfiltered series, broadcast live infront of the HfS Research community? Well… wait no longer for more no-holds-barred fun, no sponsors, no schmaltz, no selling – just good banter and discussion to share with our industry peers and colleagues. Amd this time we’ll be debating [...]
How Do You Do.com?
We’re just a day past announcing the CRM Idol winner (GetSatisfaction) and I’m already involved in a beta for a new product, Do.com. I can already tell you that it won’t make it into next year’s CRM Idol because the sponsoring company, Salesforce.com, won’t make last year’s emerging company revenue cut of $14 million. Something [...]
Socializing Sport
Is it time to socialize sport? That might seem like a strange question given the social nature of sport but in at least one area, sport is among the least socialized of human endeavors. Earlier today the Pac-12 fined USC coach Lane Kiffin $10,000 for criticising the officiating in Saturday’s USC-Stanford game in which USC lost [...]
Fool Me Once?
Shades of George W. Bush and Victoria’s Secret all in one. We got fooled again last week by our own ineptitude and inability to learn from history when Target stores website crashed under the weight of a highly successful marketing campaign. The last time anything remotely similar happened was when Victoria’s Secret decided to do [...]
Eric Schmidt and Marc Benioff
Necessity is the mother of invention and last year when Bill Clinton was late for the closing keynote, Marc may have discovered an ideal medium for closing out Dreamforce. This year he perfected it. I don’t know if Clinton was scheduled to give a conventional speech last year or a sit down interview I only [...]
The biggest political threat (yet) to the outsourcing industry
The Swiss, in their typically punctilious fashion, now have an “Anti-PowerPoint Party” with the self-stated goal of having the number of boring PowerPoint presentations on the planet to decrease and the average presentation to become more exciting and more interesting.
The Ultimate State Of Outsourcing: 1,350 industry stakeholders have spoken!
We’ll be uncovering the results of the new HfS Research survey of 1,350 industry leaders on the State of Outsourcing in 2011.
Why I wrote that piece…
Having been blogging for over four years, I’m used to putting down my thoughts and concerns about things I care about. I normally don’t think about it too much, I just write and enjoy the banter and discussion it creates. It’s like having a “virtual pint” with friends, peers and colleagues. So when I received [...]
Will the industry analyst business be dead in five years?
Love them or loathe them, analyst firms and their unique individuals stoke the emotions of many who come in regular contact with them. But are thee days of the traditional industry analyst numbered?
