All the Interest in Pinterest
With the Facebook IPO just around the corner some people have started wondering if a “Facebook killer” might be lurking in the bushes and the new photo sharing website Pinterest has become the new darling. Well, maybe. I got a message from an industry watcher today, Kenneth Wisnefski, social media expert and founder / CEO [...]
Mobility’s Future Seen in Instagram Acquisition
CRM vendors that have wondered about the necessity of porting their applications to the small screen (i.e. mobile) should take note of last week’s acquisition of Instagram by Facebook. Instagram is the tip of a big iceberg and is perhaps a signal of yet another disruption in a disruption prone industry. It represents a big [...]
Why CRM Works
I have great admiration for the work of Daniel Kahneman. He’s an Israeli psychologist whose work with the late Amos Tversky won the Nobel Prize in Economics in 2002 even though neither was obviously an economist. The pair built the foundation for behavioral economics and did early work on framing, or how we perceive issues [...]
Notes from Convergence 2012
Note to self: Write something nice about Microsoft Convergence 2012. They did a great job in Houston and most importantly you can really see the CRM focus coming together with social, mobile, analytics, back office and a lot more. It’s taken a long time because there are a lot of moving parts for Microsoft but [...]
Two Rules and One Strong Suggestion
I’ve noticed in briefings with some emerging companies recently that things have gotten too casual. The vendors set up calls but then show up with nothing to say. They almost dare me to interview them and expect that I’ve spent a half hour on their websites learning all about their solutions. I haven’t. You haven’t [...]
Google’s Woes and the Right to Be Pixilated
On April 23, 1516 in the duchy of Bavaria (thank you Wikipedia), the Germans put a law on the books governing the purity of beer. The Reinheitsgebot stipulated that beer could be made of only three ingredients: water, malted barley and hops. That may have been the highpoint of European tinkering with technology through government [...]
It’s time to stop knocking Orlando… where else can we find innovation?
You may recall we’ve been a tad harsh on the municipality of Orlando over the years here on HfS, once even going as far as equating being middle-seated en route to the Floridian enclave as being stuck in purgatory all the way to the gates of hell. After many lost nights’ sleep trying to seek out [...]
Talk of the Web
There’s been a lot of activity on the Web and in our industry in the last week and I thought it might be fun to try and tie at least some of it together. Much of it in one way or another involves Facebook—or FB as the proposed ticker symbol suggests. Part of an email [...]
Don’t miss tomorrow’s web-debate – The Future of BPO
Are you ready for our next installment of HfS’ Live and Unfiltered series, broadcast live infront of the HfS Research community? Well… wait no longer for more no-holds-barred fun, no sponsors, no schmaltz, no selling – just good banter and discussion to share with our industry peers and colleagues. Amd this time we’ll be debating [...]
How Do You Do.com?
We’re just a day past announcing the CRM Idol winner (GetSatisfaction) and I’m already involved in a beta for a new product, Do.com. I can already tell you that it won’t make it into next year’s CRM Idol because the sponsoring company, Salesforce.com, won’t make last year’s emerging company revenue cut of $14 million. Something [...]
