2012: The Year in Enterprise Software
As we move into 2013 it’s time to take a look back and see what major events shaped and changed enterprise software in 2012. It was an active year, particularly from the standpoint of continued consolidation in the enterprise software…
SAP Goes Social
It’s turning into a big news week for enterprise social network (ESN) software, first Yammer’s 1st user conference, YamJam12, and then a very interesting announcement from SAP. SAP has, in the past at least, not really exhibited a great deal…
Twitter, Politics, and Sentiment Analysis
I had an interesting conversation with a journalist recently that made me think a bit more on the use of social data for decision support, the accuracy of socially generated big data and the ability to apply current technologies to turn that data into useful information. The topic was the potential to use socialytics in [...]
Customer Service, the New Marketing in the Era of the Social Customer
Okay, I’m not the first person to write about this idea, but it has been on my mind lately, so I wanted to share my perspective on what I think is a very important change that is starting to occur for businesses and customers. The social customer is a term that is used quite a [...]
Looking Ahead: Today’s Disruptions, Tomorrow’s Enterprise
Today if you ask me what the most disruptive and impactful technology “pillars” are I’d answer much like you’d expect; cloud, mobile, social and big data. In fact I was on a panel at the CRM Evolution conference a couple of weeks ago discussing exactly this topic. If I dug a little deeper, which I [...]
The Evolution of Customer Service
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support organizations. Customer expectations seem to have changed over the last few years, or maybe what’s changed is the customers’ ability…
The Evolution of US Securities and Exchange Commission Rules
This week there was quite a bit of debate and discussion instigated by a letter from SEC Chairman Mary Schapiro to Rep. Darrell Issa, Chairman of the House Committee on Oversight and Government Reform that was a reply to a…
Social Business 2011, An Update
It’s been a while since I’ve written a post that updated our current understanding of social business and in a concept that is evolving very rapidly, it’s important to frequently share what we’ve learned. Lately I’ve worked on an infographic…
Top Ten Predictions for 2011
This post is built from our annual IDC group effort to lay out ten predictions. The actual document should be up on IDC.com in a couple of weeks, for those of you who have a subscription anyway, so if you want to learn more about any of the predictions I’d point you there, it has [...]
What Does NetBase Think of Social Business?
Following the series of asking vendors with Social Business credentials their thoughts on Social Business – NetBase is next. Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, Lithium and bluekiwi are already posted. Where is the Social world going to be in 12 months? 24 months? As I see it, the Social Web has [...]
