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software as a service
By Jason Busch on March 12, 2010
There’s been a lot of chatter in the market these past few weeks about acquisitions. Some larger players are clearly headed to Costco to look for warehouse bargains (smaller formats and Ma and Pop shops aren’t worth the time for these larger players,…
Posted in Business | Tagged acquisitions, Ariba, BPO, enterprise software, M&A, Outsourcing, software as a service, Suppliers
By Zoli Erdos on March 9, 2010
If you think I am here to spill the beans, you’re wrong. On a purely speculative level, if there is some news to come, and if there is an embargo related to it, then I respect that. And it’s all a big IF.
So no, I am simply dusting off an old post I wrote [...]
Posted in Trends & Concepts | Tagged accounting, all-in-one, AppExchange, Atlassian, bbd, Business ByDesign, business software, crm, enterprise software, google, google apps, lightweight software, netsuite, On Demand, SaaS, salesforce.com, sap, small business suite, smb, sme, software as a service, zoho
By Phil Wainewright on March 9, 2010
One of the most interesting phenomena to arise when you bring as-a-service providers together is the instant sense of camaraderie and a shared outlook. Barriers come down and people start to discuss their challenges and experiences, relieved to discover that others are encountering similar questions. It’s especially noticeable at gatherings in Europe, where opportunities to [...]
Posted in Featured Posts, Software | Tagged basics, Business Model, Business-to-Business, E-Commerce, europe, SaaS, sap, software as a service
By R "Ray" Wang on March 8, 2010
Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a [...]
Posted in Featured Posts, Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, R "Ray" Wang;, rwang0, software as a service, Software Ecosystems, software escrow, Software Insider, Software Insider Index, Software Insider Index®, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, SoftwareInsider, support, Technical support, value
By Paul Greenberg on March 5, 2010
Once in awhile there is something that isn’t only important coming out of the vendor community but actually kind of refreshing. Given my right-brained proclivities, I didn’t think it would come from the world of contracts (that’s a Ray Wang specialty), but interestingly enough it does.
RightNow released the details of its new Customer Service Agreement [...]
Posted in Business, Featured Posts | Tagged Altimeter Group, CRM Best Practices, crm vendors, customer service, Deconstructing the Process, Industry Analysis, RightNow, RightNow CSA, SaaS, salesforce.com, sla, software as a service
By Phil Wainewright on March 4, 2010
I’m at the top of London’s totemic Gherkin landmark tower listening to SaaS CRM vendor RightNow’s announcement of what it calls the ‘Cloud Services Agreement’. CEO Greg Gianforte is challenging SaaS and software vendors to emulate a proposition that, to me, always should have been on the table from every reputable SaaS vendor. Essentially, RightNow is promising [...]
Posted in Business | Tagged Business Model, Business Models, crm, RightNow, salesforce.com, software as a service, software licensing
By Jason Busch on March 1, 2010
Last week Aravo announced a new $50K Supplier Risk QuickStart program that offers one of the first affordable and integrated software/services programs to tackle multiple areas of supply risk. Having been briefed on it, and knowing Aravo’s overall ap…
Posted in Software | Tagged Aravo Solutions, McKinsey & Company, quickstart, software as a service, supply chain, supply risk
By Thomas Otter on February 27, 2010
My blogging mojo had left the building for a while, but for better or worse it returned today.
When I speak to enterprise software vendors they often moan about Excel. They say it is not secure, and that most spreadsheets contain errors. They preach about the dangers of information silos, of decisions made on old and [...]
Posted in Featured Posts, Software | Tagged design, enterprise software, erp, excel, Facebook, microsoft, oracle, salesforce.com, sap, shelfware, software as a service, Spreadsheet, ui, usability
By Michael Coté on February 25, 2010
Citrix buys Paglo to add IT Management to it’s GoTo line.
Posted in Business | Tagged acquisitions, citrix, Citrix Online, GoToManage, GoToMeeting, IT Management Podcast, M&A, paglo, Quick Analysis, software as a service
By R "Ray" Wang on February 24, 2010
The Year Of SaaS Shows… And Yes, In This Economy.
The recession continued to take its toll on software sales with a slight impact to the SaaS vendors. Growth rates have come down from the high 30’s to the low 20’s. But with “flat” the new growth metric in this down economy, results remain impressive. Traditional [...]
Posted in Business | Tagged Ariba, Blackboard, Concur, customer bill of rights, Deltek, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, i2, I2 Technologies, IFS, JDA Software, Lawson, Lawson Software, Manhattan Associates, netsuite, oracle, QAD, Quarterly Financial Tracker, R "Ray" Wang;, revenues, RightNow, rwang0, SaaS, SaaS Bill of Rights, salesforce.com, sap, SII, SII®, software as a service, Software Insider, Software Insider Index, Software Insider Index®, Software Vendors, Taleo, Ultimate Software, vendor financing
