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Browse: Home / software maintenance

software maintenance

Five Cloud/SaaS Contract Negotiation Tips For 2012

Five Cloud/SaaS Contract Negotiation Tips For 2012

By R "Ray" Wang on January 10, 2012

Business Leaders Often Poorly Prepared For Cloud/SaaS Contract Negotiations Business leaders often take great care in building their Cloud and SaaS strategy, only to have many of the benefits of flexibility and agility hampered by overlooking details in their cloud contracts.   In conversations with over 200 cloud customers in 2011, key reasons include: A [...]

Posted in Business | Tagged Apps Strategy, best practices, bill of rights, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, CMO, Constellation Research, Consumer Tech, Consumerization of IT, contract negotiations, contract strategy, CTO, deployment options, disruptive, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, R "Ray" Wang;, software as a service, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software pricing, software revenue recognition rules, software trends, SoftwareInsider, Tuesday's Tip | 2 Responses

News Analysis: Microsoft Licensing Update – May/June 2011

News Analysis: Microsoft Licensing Update – May/June 2011

By R "Ray" Wang on June 27, 2011

Keeping Up With The Latest In Microsoft Licensing Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs as they become available.  Feel [...]

Posted in Business | Tagged contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise CAL, microsoft, Microsoft Licensing, Microsoft Worldwide Licensing and Pricing, News Analysis, R "Ray" Wang;, R “Ray” Wang;, rwang0, Software Assurance, Software Insider, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, SoftwareInsider, SPLA | Leave a response

Tuesday’s Tip: Dealing With Pesky Software Licensing Audits

Tuesday’s Tip: Dealing With Pesky Software Licensing Audits

By R "Ray" Wang on April 19, 2011

Organizations Report Increase In Software Licensing Audits Across the board, the largest complaints about software vendors and their business practices have come from increasingly aggressive software auditing practices.  Once thought to be a small possibility, the software vendors now wield this big stick to drive up sales and of course ensure compliance.  Given the 32 [...]

Posted in Business, Featured Posts | Tagged Apps Strategy, best practices, CA, CIO, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, hp, ibm, Infor, Intuit, Lawson, license fees, license management, license policy, license returns, microsoft, oracle, procurement, QAD, R "Ray" Wang;, R “Ray” Wang;, rwang0, Sage, sap, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, SoftwareInsider, Sunguard, vendor management, vendor strategy | 1 Response

Research Report: Constellation’s Research Outlook For 2011

Research Report: Constellation’s Research Outlook For 2011

By R "Ray" Wang on January 4, 2011

Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation. Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to [...]

Posted in Business, Featured Posts, Technology / Software | Tagged 2011, 2011 Predictions, analytics, android, appliance market, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, best practices, bill of rights, brand monitoring, Business 2.0, business drivers, business intelligence, business process optimization, business process outsourcing, business requirements, business strategy, business technology, business value, CEO, CFO, CIO, Cloud, Cloud BPO, Cloud Computing, cloud integration, Cloud options, cloud security, Cloud Wars, CMO, collaboration software, Constellation Research, Consumer Tech, contract negotiations, contract strategy, Convergence, cost reduction, crm, CTO, custom apps, custom development, Customer Relationship Management, customer relationship management (CRM), DaaS, Data deluge, data integration, data quality, data stewardship, disruptive, disruptive technologies, Disruptive technology, early adoptions, Emerging Technologies, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, Facebook, future of business, Gov 2.0, gov20, Government Contracting, govtech, hybrid, hybrid deployments, ibm, information management, information management matrix, innovation, innovation insights, Internet of Things, IT budgets, IT services firms, IT Strategy, last mile solutions, Legacy Optimization, lessons learned, license fees, license management, license parking, license policy, license returns, line of business, maintenance, maintenance fees, management strategy, market strategy, marketing, microsoft, next gen, next gen apps, next gen cio, next gen CIO’s, next gen enterprise, next gen IT leaders, next generation, Next generation apps, NextGen, oracle, p2p, PaaS, pace of change, pace of technology adoption, packaged apps, Point of view, Private Cloud, Private Clouds, procurement, R “Ray” Wang;, relationship managmeent, relationships, Research Report, rwang0, SaaS, SaaS Bill of Rights, SaaS escrow, SaaS Integration, SaaS offensive, SaaS strategies, sales strategies, salesforce.com, sap, service economy, services based industries, social business, Social Business Software, social campaign tracking, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, Social Media, social media monitoring, social service, social support, social support insights, social technologies, software appliances, software as a service, software bill of rights, software contract reviews, Software Ecosystems, software escrow, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, SoftwareInsider, Sourcing, stack wars, subscription pricing, subscription revenues, technology adoption, technology budgets, technology partnerships, technology platforms, third party maintenancce, Third Party Maintenance, trends, two-tier ERP, Unified Communications, upgrades, usability, use cases, used software, user strategy, value, vendor strategy, vmforce, VMware, Web 2.0 | Leave a response

Research Summary: Software Insider’s Top 25 Posts For 2010

Research Summary: Software Insider’s Top 25 Posts For 2010

By R "Ray" Wang on January 2, 2011

Themes In 2010 Reflected The Buy Side Demand For Both Optimization and Innovation Technology buyers in 2010 focused most of their priorities on finding cost savings through legacy optimization, navigating a flurry of disruptive technologies, and designing/experimenting with new business model innovations.  Consequently, the top 25 posts for 2010 reflected these 3 major themes: Legacy [...]

Posted in Trends & Concepts | Tagged activity streams, analytics, Apps Strategy, Business Analytics, business intelligence, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, Cloud Wars, Consumer Tech, contract negotiations, contract strategy, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, Epicor, Epicor 9, Legacy Optimization, license credits to new products, license fees, license management, license parking, license policy, master data management, mdm, Mergers And Acquisitions, Microsoft Azure, Microsoft Azure Services Platform, Microsoft Business Solutions, Microsoft Dynamics, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, next gen, next gen apps, next gen cio, next gen enterprise, procurement, R "Ray" Wang;, R “Ray” Wang;, Research Summary, rwang0, SaaS, salesforce.com, Scout Labs, SCRM, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, software as a service, software bill of rights, software contract reviews, Software Ecosystems, software escrow, Software Insider, Software Insider Index, software licensing, software licesing and pricing, software maintenance, software pricing, SoftwareInsider, thanks, Third Party Maintenance, two-tier ERP, upgrades, user strategy, Vendor Selection, vendor strategy, VMware, Web 2.0, workday | Leave a response

Guilt trips and justice

Guilt trips and justice

By Vinnie Mirchandani on December 1, 2010

A friend of the family (let’s call him John) was discussing jury duty a couple of weeks ago. He was describing creative ways he avoids being summoned. When I reminded him of civic duty he proceeded to describe the many incidents in which defendants have been jailed for 10-15-20 years, then released because they were [...]

Posted in Trends & Concepts | Tagged enterprise software, Hewlett-Packard, Jury, oracle, sap, software maintenance, TomorrowNow | 2 Responses

License vs. Service and Support Revenue: Some Historical Clarity

License vs. Service and Support Revenue: Some Historical Clarity

By Josh Greenbaum on July 26, 2010

A blogger I honestly have never heard of in my 25+ year in high tech has used his 30+ year in high tech to claim that “tech journalist” Bob Evans is recirculating a “meme” that Bob is writing because he is both lazy and ill-informed about the historical revenue split between new license revenues and [...]

Posted in Business, Featured Posts | Tagged Dot-com bubble, enterprise software, lazy, licence revenue, software licence, software maintenance | 1 Response

Tuesday’s Tip: Dealing With Vendor Threats For “All Or Nothing” Maintenance Agreements

Tuesday’s Tip: Dealing With Vendor Threats For “All Or Nothing” Maintenance Agreements

By R "Ray" Wang on July 20, 2010

Recent Client Interactions Hint At Increasingly Aggressive Vendor Behavior Conversations with 11 enterprise apps customers in the past two months indicate stricter enforcement of vendor “All or Nothing” maintenance policies.  “All or Nothing” maintenance policies often require customers to put all licenses on maintenance or receive no maintenance from the vendor.  These policies also prevent [...]

Posted in Business, Featured Posts | Tagged anti-trust, Apps Strategy, bill of rights, contract negotiations, contract strategy, crm, customer bill of rights, Enteprrise software, enterprise applications, enterprise apps, Enterprise apps strategy, erp, maintenance, maintenance fees, Microsoft Dynamics, oracle, rimini street, sap, shelfware, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, Software Vendors, SoftwareInsider, Spinnaker, total account value, Tuesday's Tip, Tuesday’s Tip, vendor strategy | Leave a response

Gartner stops short of calling them evil empires

Gartner stops short of calling them evil empires

By Vinnie Mirchandani on July 20, 2010

Extract from my new book: As we know, the 1990s were a chaotic time for Russia as the Soviet Union’s centralized, defense – heavy infrastructure was gradually torn down and replaced by decentralized, commercial enterprises. Seth Ravin describes his work there blandly as “ defense conversion, ” but it was dangerous work where he faced [...]

Posted in Business, Trends & Concepts | Tagged evil empire, gartner, microsoft, Oracle Corporation, reagan, sap, software maintenance, Soviet Union | Leave a response

News Analysis: Microsoft Licensing Update – April 2010

News Analysis: Microsoft Licensing Update – April 2010

By R "Ray" Wang on April 28, 2010

Welcome To The First Of A Series Of Posts On Microsoft Licensing Updates. Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies.  While there may be some complexity, these series of posts are designed to provide up to date commentary and analysis on new programs [...]

Posted in Technology / Software | Tagged Academic Volume Licensing Program, BPOS, Business Productivity Online Suite, CASA, Electronic Software Distribution, ESD, Forefront Online Protection for Exchange, GeoSynth, microsoft, Microsoft Corporation, Microsoft Worldwide Licensing and Pricing, News Analysis, Office Professional Plus 2010, Office System Software Assurance Renewal, Open Value Subscription, PhotoSynth, Rental Rights, Software Insider, software licensing, software licensing and pricing, software maintenance, software ownership lifecycle, software pricing, software revenue recognition rules, SoftwareInsider, Windows 7 Professional Upgrade, Windows HPC Server 2008 | Leave a response

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